Paul S.
The Online Vet
Good advice when needed. Fast response time.
Response from whiskerDocsDec 30, 2024
Thank you for the review. We're here to help any time you need us!

whiskerDocs is North America's leading provider of pet #telehealth, serving over 6 million pets. Need a question answered? Unsure if you need to take your #dog or #cat to the #vet? whiskerDocs members have unlimited access to our team of #veterinary #experts, 24/7/365, in seconds. No #petcare question is too big or small — whether you’re curious about the best food to feed your pet, worried about your pet sneezing or coughing, or they ate something they shouldn’t have — our team will help you decide the next best steps to care for your pet.
whiskerDocs (whiskerdocs.com) has 638 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Animal Health · Roseville, California
Excellent

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638 approved reviews, newest moderated first
Paul S.
Good advice when needed. Fast response time.
Response from whiskerDocsDec 30, 2024
Thank you for the review. We're here to help any time you need us!
Jocelynn H.
5-star customer service I have had great experiences with Whisker Docs for the past 2 years. When you call they have the option of leaving your phone number in line for a call back so you don’t have to stay on hold. Every tech we’ve spoken with is very compassionate and kind, and thorough. They walk us through the different options for our concerns with our pet and will even sometimes share their experience addressing the concern from working at a vet/animal hospital. Their team is incredibly knowledgeable. I always feel heard, valued, and my concerns are always addressed. They even send follow up emails with the recommendations made for me so I don’t have to worry about writing every detail down. As a first time dog owner, I can’t imagine not having access to this service! Thank you whisker docs.
Response from whiskerDocsDec 30, 2024
Thanks so much for your review! We're so grateful for the opportunity to continue to support you and your first fur baby on your journey.
Great Railing C.
Quick answer and detailed conversation
Response from whiskerDocsDec 30, 2024
Thank you for taking the time to leave a review for us!
Meg R.
The rep I spoke with was so kind and understanding! Everyone is always patient with my silly and not so silly questions and never judgmental. Really grateful for this service.
Response from whiskerDocsDec 30, 2024
Thank you for your review. No question is ever too big or too small when it comes to caring for the incredible fur babies in our lives!
Stacy C.
The vet tech we spoke to gave us comfort and calmed us down by recommending we check our dog’s temperature and if it was above 103 to take her to the ER. She asked a lot of questions and her answers after our answers made us feel better about the situation. They answered the phone quickly which was great.
Response from whiskerDocsDec 30, 2024
Thank you for your review and for trusting us in a moment that was so scary. We're glad we could provide peace of mind when your baby wasn't feeling well and hope you're all doing well today!
Francesca
I really like this service and the opportunity to talk to a vet technician when I am not at ease with my pet condition and I want to hear a brief opinion regarding my worries. It does not replace an exam from a vet nor can give an exact cure or cause for symptoms, but can make pet parents a little less anxious. Overall I am very happy with this service
Response from whiskerDocsDec 30, 2024
Thank you for your review. You're absolutely right that there's no replacing a physical exam, but we're so glad you've been able to rely on our team for support in those moments when something just doesn't feel right. We're here 24/7/365 whenever you need support!
Debra C.
A new puppy can be a big challenge. Your answers have been very helpful…keep up the good work!
Response from whiskerDocsDec 30, 2024
You're definitely not alone with the new puppy challenges! Thank you for your review and for having us join you on your journey through puppy-hood!
Susumu A.
This service was excellent. They gave me a lot of things to consider when we were dealing with our cat's illness. We had some doubts about the diagnosis and treatment of our local vet, but this service provided us with additional information to consider so that we could assess available options more intelligently.
Response from whiskerDocsDec 30, 2024
Thank you for the review. We hope your cat is doing well in your chronic illness journey, and we're happy to be a sounding board any time you need support making tough treatment decisions.