Zylas D.
I never received the treatment plan for…
I never received the treatment plan for my dog after waiting for 15 mins and having a 5 min chat I was told to expect my treatment plan in my email. It's been 12 hours and no treatment plan. I am going to take my dog to a vet which means I'm gonna pay for the access to your services AND take my dog to the vet because I never received my treatment plan. Shame on you
Response from whiskerDocsFeb 4, 2026
We're sorry to hear that you did not receive your email summary of your chat. Occasionally these go into spam filters or junk mail, and sadly, we cannot control that functionality. Please always feel free to call us to request a resend if you don't see an interaction summary within 2 hours of your request, and we would be happy to resend it.



