WhimstayReviews of whimstay.com

I stayed with Whimstay twice. I did not like the search properties by map. Often properties would appear then disappear. I booked the first time and it was okay. My second booking was terrible and there is absolutely no way to speak with someone to resolve a problem. I wasn't looking for a move or money back, but it sucked the joy out of our stay not to get the reservation corrected. Never again

Absolutely the worst booking survice I have ever used. First the date was changed at checkout putting the trip when I bid not need it and now they tell me "so sad, too bad" I am out $100 even after canceling the trip. Response to whimstay. I don't know what your records show but they are wrong, that or the person I talked to did not document anything, and I got absolutely no options, not that any of the ones you listed was even usable. After canceling with the host and then trying to cancel with you the host had no problem canceling but because they canceled and you would not it seems you get to keep more than your commission now.

If there is a negative review i would have given that. I booked whimstay for 2 night and days. Aug17-19 in lake of ozzark, MO. We want to share the terrible experience that we had. We had 2 small kids and 5 adults, and contacted the host if the sofa bed was working fine to which they said it is in excellent condition. As we entered we realised that it isn’t lake front but just lake view. In our booking it was clearly mentioned it is lake front, we ignored that. After some time we realised the AC is not working properly, it wasn’t cooling properly. The master bedroom was fine but other room was hot and smelling gross that it was difficult to sleep in. At night, when we opened the sofa bed we saw that it is broken, the bunk beds made horrible noises when someone wants to sleep on it, even if someone wants to move it used to make such noises that it was hard to make the kids sleep. After all this when we reached out to whimstay for this awful experience all they had to say was sorry for your bad experience bit the host does not accept all things mentioned obviously they won’t. It’s you who need to verify. Making us feel cheated, I will urge the customer do not book through whimstay.

This summer my family had an awful experience with Cozy Suites, losing us more than a $150. Their communication was so bad that my wife and I were convinced they were a scam company. They are either intentionally fraudulent or just very bad at what they do. If you choose to stay with them, read everything carefully and look at every photo before you make your reservation. You are likely to encounter exorbitant hidden charges and a lack of accountability if you complain (see our story below). It seems likely to us that Whimstay is a failing start-up that is doing its best to hold on to all the money it can before it goes belly-up, unworried about alienating customers. Be prepared for them to side with their property clients over customers in any dispute. My family and I were on an end-of-summer road trip. I was booking stays along the way, and I came across the Cozy Suites listing in Louisville through Whimstay. The original quote was $66, which seemed amazing. After I clicked through to Whimstay and all the fees were added on, the price had increased by $100. It was more than we wanted to pay but the place looked nice. We have a dog and it said pet friendly in several places. I looked at the pictures on the landing page and read all the text. There was no pet fee listed It seemed like a good place, so we booked it. About an hour later, I got a message from Cozy Suites asking me to agree to several terms including that I would not bring a pet. I wrote back saying we had a dog, and we thought the place was pet friendly. They told me they would charge me another $100 for our dog. Immediately I asked to cancel and be refunded but both Cozy Suites and Whimstay refused, telling me that the pet fee was announced on the listing. The email from Cozy Suites was especially off-putting, repeating my name over and over in weirdly ungrammatical sentences. It reminded me of those phishing emails you get from “Nigerian princes”. It turns out that the pet fee is on the listing but in a photo (but not on the landing page). If you don’t click through to the picture page and read all of the 40+ pictures you will miss it because the pet policy is in the very last picture. Additionally, the pet policy allows only dogs under 40lbs, meaning we couldn’t stay there even if we wanted to because our dog is over 50lbs. They refused to help us even though we asked for cancellation within a few hours of booking. Cozy Suites is either fraudulent or just very bad at communication and customer relations. Whimstay will not protect you from their mistakes. Update: A real, viable company would apologize for the problems listed above and solve the problem, not respond with the sophomoric drivel you see in their response. Don't trust this company.

This company is a scam, book on another site. You will not be given a refund, you cannot reach them as they do not provide a phone number, only email and they lack follow up. You will be ignored and frustrated trying to reach their customer service.

Staying in rental propertly, owned by BIg FISH RENTALs.. read this. Luxury Rules, below poverty standards… I stayed at a privately owned (BIG FISH RENTALS), one bedroom Camelot townhouse from 7/27-7/29. Candidly speaking, it was the most disgusting and uncomfortable travel experience I have ever encountered. I found this place through a google search, as I had a mini vacation to Myrtle Beach scheduled. It was too late at this point, but I initially felt weird/sketchy vibes from BIG FISH RENTAL after I officially booked the room and immediately received an email with an extensive and very detailed number of rules and regulations. Now, as a business owner myself, I completely understand the need for rules and regulations, but I honestly didn’t know if I applied for a job or paid for a “home, away from home”. Take a few moments to review some of the rules: “ A $100 fee will be charged for unaccounted-for linens. , Please DO NOT bring luggage carts into the room, they damage the walls and doors of our condos and we will charge you for the repairs., As a reminder, please do not stain our sheets/linens, comforters, or towels as YOU WILL BE CHARGED., DO NOT USE SINKS/BATHTUBS TO WASH OFF SAND. SAND CLOGS DRAINS, USE OUTSIDE SHOWERS FOR REMOVING SAND PRIOR TO ENTERING CONDO., Please spread out wet towels and shower curtains to dry, this will eliminate mold and mildew problems, Please leave sheets on the beds, cleaners will remove these, Turn off all lights and televisions -Clean out the fridge with any leftover perishable food -Please remove trash from the condo - Please do not take any items from the condo that are not yours - YOU WILL BE CHARGED - Please do not leave any items that you have brought on the balcony or closets (floats, beach chairs, etc) - PLEASE MAKE SURE YOU LOCK THE DOOR! - PLEASE CLEAN UP EXCESSIVE TRASH, YOU WILL BE CHARGED EXTRA CLEANING FEES IF EXCESSIVE” Sounds like I just booked a room at the Ritz-Carlton, right? The “Welcome” email did not make me feel welcomed, at all. I actually got a sense of anxiety, as it prompted me to feel and think that I needed to live as a tiny little mouse for a place I paid $500 for (2-night stay; $250 per night). Low and below, this townhouse was ridiculously outdated, dirty, and in serious need of a deep cleaning and renovations. My Aunt, who has worked in Hotel Hospitality for over 30 years, mentioned the room would never pass any of her inspections. After our internal review, we felt more comfortable buying our own sheets and towels. There was hair, dirt, & mold everywhere. The funniest thing I encountered was a text from Julie, reminding me to not lose any of her towels. Julie, did you mean the same towels we found hair on (LOL)? I could go on and go, but my time is very valuable. Long story short, stay at the Island Vista Resort when visiting this area. Secondly, I will post this review in multiple places; Everyone needs to know about this. BIG FISH RENTALS’s Whimstay reviews are quite decent but could very well be staged. After reading their Google reviews, I see that I’m not the only patron who feels this way. BIG FISH, do better please.

Came in Friday with my family and the dogs and we got the place which contains what appears to be a black mold. Rust in the bathroom around bath tub, cockroaches running around. The balcony is crooked and cracked. Was afraid to let my kids and my dogs on the balcony because I thought they would crash down from the second floor. The refrigerator was smelling awful and had rust in it. The electrical outlet was brocken and controlling the entire room lightning and tv. This was complete nightmare. By contacting them they are trying to offer me partial refund as a slap to my face. See pictures and be your own judge.

As a host using Whimstay to list my properties was a big mistake. The sales reps made it seem like they do a lot of vetting on their guests before allowing them to use their platform but this is not true. In fact we had a situation where they reached out the day of a guest's check in to let me know that they needed to cancel his stay because he did not have a high enough credit score to use their platform. 1. Why was this not discovered until his check in day, he had booked 4 days in advance and 2. What are you going to do to cover to lost income if this was missed on the front end? When this happened I asked Whimstay hosting rep what they suggested in regards to covering the lost income and consumed time on the calendar... they were completely at a loss for how to help or fix the problem that they allowed to happen. Instead, they said never mind it is fine for you to host him that was just all a misunderstanding. Well it was not, the guest refused to leave the property, creating all kind of issues for us, they damaged things, smoked inside even gave us a bed bug scare and after filing a claim with Whimstay they did nothing to cover the cost. They might have the process to file a claim but after going through it twice it is clear that they do not offer any sort of coverage for damages by guests. Two bad experiences later, I have had enough and do not recommend hosts using their platform to rent your properties.