Coach
First Class Customer Service
I booked a cabin stay at Sunny Acres in Moab UT for mid July 2024 half a year in advance in November 2023. I had this excursion planned to see the Arches and surrounding scenes for a few days soon after a National event in Vegas. Sadly as we got closer to my event date, they changed the dates to directly conflict with my stay at Sunny Acres. My whole trip was turned upside down because of flights, rental car, hotels and park visits. Looking to have to cancel this portion of the trip I was finally able to connect with Autumn at the Whimstay Advocacy Team and within minutes of my email to rebook to an earlier date by a few days or cancel all together, she immediately put me at ease and gave me a couple of options. I could get a refund and book at another property or date minus a small fee. Or I could receive a credit and rebook this stay at Sunny Acres. I chose the credit and rebooked for an earlier stay before my National event. This flexibility allowed me to rebook my car, my hotel and flight to enable me to visit Sunny Acres in July and attend my event right after. I have never been to The Arches and that part of Utah and so I am very excited to come out there and experience all it has to offer. The smoothness and attention Autumn and her team showed me was first class and I am thrilled to be able to continue with this trip. Thank you Autumn and Whimstay. Such understanding and customer service makes me confident in booking with them again in the future. So my advice is if there is ever a booking issue on Whimstay try to reach out to this Advocacy Team as they are there to help solve your needs. Now I just hope my trip and event have no further issues :)
Response from WhimstayMay 21, 2024
Thank you for your wonderful review! We're delighted to hear that Autumn and our team were able to assist you in rebooking your stay at Sunny Acres and help turn things around. It's great to know that our team's flexibility and prompt service made a positive impact on your travel plans. We strive to provide first-class customer service and are thrilled that you feel confident in booking with us again in the future. Thank you for recommending Whimstay to others. We wish you an amazing trip and hope everything goes smoothly from here on out. Safe travels and enjoy your adventure!