Mirsada C.
Place was really really nice
Place was really really nice. Very very clean. Shampoo was provided. We had an uninvited visitor one evening a gecko 😂 and some girls couldn’t sleep all night but I was fine. What i wasn’t happy was with a response time if the manager our parking spot was taken no answer via phone, email, text. Then one of the girls who arrived a day later couldn’t get in. Again no answer to any form of contact. The rest of us had to go back to the house and cut our day short to figure out what’s wrong. Manager called when we were by the house. It seemed that the battery was an issue which was replaced in few hours but it put a damper on our plans because we had a sightseeing agenda that we couldn’t cover in that day because of this. But I would definitely stay here again. It’s a really nice spot
Response from WhimstayOct 31, 2024
Thank you for sharing your experience, and we appreciate your honest feedback. We're pleased to hear that the property itself was clean, comfortable, and met your expectations in many ways. As Whimstay, we serve as the marketplace connecting travelers to amazing rental properties, but we don’t manage the units or provide on-site support directly. We understand how frustrating it must have been to deal with unresponsive property management, especially when it impacted your plans. While we can’t control the host’s response times, we do encourage travelers to reach out to our customer service team 24/7 if any issues arise. We’re always here to advocate on your behalf and assist in facilitating timely communication with hosts to ensure a smooth stay. Thank you for your patience, and we’re glad to know that despite the hiccups, you’d consider staying at this property again. We look forward to the opportunity to assist you with future bookings and provide the best possible experience!