Ashley W.
Don't start an customer-facing internet…
Don't start an customer-facing internet company if you aren't going to invest in customer support. Tried Whimstay after my holiday Airbnb cancelled. Entered requested dates multiple times and site kept changing them. Took more than 48 hours for Whimstay to respond to issue, and it was ultimately not addressed. Don't expect any flexibility either. Can't recommend.
Response from WhimstayNov 17, 2022
Thank you for communicating your issue, Ashley, we are sorry that you had a poor experience with our platform. At Whimstay, we strive to support our travelers with top-notch service and efficient, reliable customer support. In this instance, our Traveler Advocacy team immediately worked with our engineers to run a full investigation in response to your issue. Our team dug into the backend to see if there was any technical error involved with your booking. They confirmed the dates of your booking to be the same dates that had been chosen prior to the checkout flow and could not find any discrepancies between the dates selected and those that were confirmed at checkout. Since we are a last minute booking platform, all sales are final. This is how we’re able to offer our exclusive rates on the same listings that can be found elsewhere. That said, we will always work to improve our level of service and appreciate your labor in voicing your feedback.