Tammy W.
I ordered my tire cover on September 26…
I ordered my tire cover on September 26 it’s now October 13 there saying it was sent to the wrong person ok but in the meantime I sent numerous emails just kept telling me it’s on its way when they lost it then called there number no answer and no call back now there saying the new one will be here on October 16 the shipping hasn’t done a thing sense the 12 I’m so frustrated not good customer service at all and there’s other places I could of ordered from 😢
Response from Wheel ShellOct 21, 2026
Hi Tammy, Thank you for your feedback, and we’re truly sorry for the frustration this order caused you. You’re right that we made a mistake at the start, and the delay that followed was longer than it should have been. We take full responsibility for that. We’d also like to clarify, for anyone reading this review, that we replied to every one of your emails and kept you updated on what had happened and what we were doing to resolve it. We understand that updates alone weren’t what you were hoping for while you waited, and we’re sorry the process felt so frustrating. For anyone who needs help with an order, email ([email protected]) is the fastest way to reach our team. To make it right, we issued you a full 100% refund, and we sent your cover anyway, completely free of charge. We’re glad to see it was delivered on October 15, and we hope you love it. We’re a small team of real people, and while mistakes can occasionally happen, we always do our best to fix them when they do. If you feel we handled this fairly in the end, we’d really appreciate it if you’d consider updating your review to reflect the full experience. Of course, that’s entirely up to you. Thank you again for your patience, and enjoy your new cover! Warm regards, Stevan Wheel Shell