Wheaton World Wide MovingReviews of wheatonworldwide.com

Where to begin. I was lied to by the salesperson that visited us in the home we moved from. Bekins will not use Bekins employees to load/unload. Bekins will not place your mattresses in a plastic bag. Bekins will not load the truck heaviest on the bottom. I should know, I weighed every box on a commercial scale and wrote said weight on each box. My mattress looks like it was dragged through the truck. The movers all wore shirts advertising other moving companies! and the icing to my negative experience paying Bekins almost $19k? I financially supported and rewarded a company that utilized child labor. Yes, you read that correctly. Bekins used child labor to unload the truck, right up until I saw this and told the driver to make sure that kid isn't lifting another box or we're done. That poor kid was here all day. He was used as a translator. He was in our home to use the rest room. If he had slipped on the floor or when the movers dropped my dresser on the hardwood floor damaging both, what if his foot was under it? Then he sat in the truck, what if something tipped over hitting him in the head. Bekins corporate replied to my email and said....they investigated and because he was the son of one of the three adults, the matter is closed. Not even an apology. So, $19k and my piano is all busted up with keys that don't work or rest properly, my mattress looks like an old dirty rag, my dresser has had its finish scrapped right down to raw wood, my hardwood floor has a sweeping arc indentation in the wood with the finish worn down to raw wood and my daughters bed support id cracked in half, just to name a few of the things they broke but the president of The Wheaton Group consider the matter closed. Sure, I have a damaged claim in process but weeks later and all they have done is to send an antique toy repairman to my home to evaluate the damages. I can't upload the pictures I have of the 10 year old that was here but if you look on Yelp, you'll find it.

It is interesting how my issues are almost identical to others I have read. I have read reviews before the move and assumed some of them were just a one off or very picky people. Boy was I wrong. They damaged 95% of our furniture, and then won't pay for missing items even though I paid for additional insurance. They claim because they didn't know what is in the box we can't pay for it. Claim we didn't note the missing item on the inventory list. We wrote on it, not all boxes accounted for. We are down to $1500 on a $10,000 claim and they still keep denying the missing items They said they did a search for the missing items and guess what, they didn't find them so they must not be missing.

We used this company along with Delaware Moving and Storage. It was a disaster from start to finish. Packers did not show up the first day and we were promised the A-team the second day. What showed up was one experience packer, one inexperienced packer and one guy who spent about 2 hours packing and the other 8-9 hours on the phone or in the truck apparently having a mental breakdown. Many items left unpacked when the moving van arrived the next am. Needless to say at the other end there was damage to furniture and some packed goods and some items were just missing (at least so far). We did not have a home at the other end so had to place items in storage. I was there when items were unloaded an identified some of the broken furniture items but it was not possible to do all due to the rapid pace of unloading. I made a claim for broken items and damaged (over several thousand dollars) furniture all of which were then denied by the carrier. I would not recommend this organization by any means.