Gary L.
Far From Great
Wheaton moved us from OH to TX with a stop into storage for almost 2 months. In their apparent zeal to take as little space on the truck as possible, multiple pieces were damaged/destroyed. Boxes were completely destroyed. Shelving units I had carefully wrapped came off the truck as loose pieces. Our refrigerator plug was crushed and not working. Local crew that delivered left things not properly assembled and lied that they had done it. The crew actually carried away a bolt on one piece so I wouldn't see it wasn't properly assembled. They had to reassemble our storage beds because they failed to do it correctly. Added an hour to the move. All 4 of our wardrobe boxes were crushed, leaving our clothes soiled and wrinkled. One mattress which was supposed to be boxed, was delivered half wrapped in plastic/tape and with black footprints all over it. Filed the appropriate claims and received a reasonable response except for the fridge. We needed it repaired right away and the movers wouldn’t pay since we repaired it before they could send someone. All in all, I would not use Wheaton again. I completed Wheaton’s post-move survey, and no one even responded to my complaints.