WhatChimp | #1 Official WhatsApp Marketing PlatformReviews of whatchimp.com

It was a smooth communication. Finally my issue is resolved, thankyou Stephanie Agidi to finally start Whatchimp services for my work :)

Best Experience

Overall a wonderful platform! The experience has been great and the team is responsive. A couple of things worth noting for improvement some parameters feel a bit restrictive (e.g. the 3-button rule), and it would be great to have more room for custom functionality. The manual API was hell , glad i found whatchimp and my custom bot flow needed a bit of workaround to get where I wanted, but I got there. Looking forward to seeing how the platform evolves , lots of potential and excited to keep pushing the boundaries together. Cheers!

Best platform, Great customer service from the team, im giving the platform a good 10/10.

I previously left a critical review of WhatChimp after experiencing significant issues with their Basic Plan. My main concern was that the advertised allocation of 100,000 AI tokens was being consumed during the setup and training process of the AI agent before the chatbot was even live. As a small beauty salon business, I felt this was inconsistent with the marketing claims that the token allowance was sufficient for thousands of AI-powered interactions. After raising my concerns publicly on Trustpilot, the WhatChimp team reached out to me directly. What happened next is why I am updating my review. Rather than dismissing my concerns, the company listened carefully, investigated the issues, and took ownership of the situation. They upgraded my account to the Professional Plan at no additional cost and worked with me to better understand what had gone wrong. More importantly, they didn't just fix the problem for me. They informed me that they had taken my feedback seriously and had made changes to the onboarding and training process for Basic Plan customers so that future users would not encounter the same issue. To me, this says a lot about a company. Any business can look good when everything is working perfectly. The real test of a company is how it responds when a customer encounters a problem. In this case, WhatChimp exceeded my expectations. They were responsive, professional, willing to listen, and prepared to make meaningful improvements based on customer feedback. No software platform is perfect, especially in a fast-moving area such as AI. What matters is whether a company is willing to engage with customers, resolve issues fairly, and continuously improve its product. Based on how WhatChimp handled my concerns, I am happy to update my review and acknowledge the excellent customer service I received. The team went above and beyond to ensure I was satisfied and to improve the experience for other customers going forward. Thank you to the WhatChimp team for listening, taking action, and turning a negative experience into a positive one.

Very Helpful. Benjamin Christabel.

Helpful and supportive.

I've experienced a bit of issue with payment not coming to my account, after back in forth with support team and still feeling stuck, Michele from the whatchimp sales reached out to me via email to check for the details and find out that I've made the top up using the secondary account and help me to solve my issue, really appreciate the extra effort in helping me find the solution for this