WhataburgerReviews of whataburger.com

We have been to this new WAB in Hazel Green, Alabama several times. The food was excellent and the service good. However, things have changed. It seems to be a managerial issue. We ordered as usual using the App on the phone. We drove the restaurant 8 miles away hoping the meal would be ready. We went to the drive-thru and when I told the young lady that we had an online order. As usual, she said to "pull around" and park at t he curb where we usually go. We sat for 20 minutes and finally a young girl came by (apparently on break) and asked if we had ordered. I said yes. She apologized and went in. Shortly, she returned and asked about our order, taking a photo of my wife's phone display with our order information. She disappeared. After we had been there 30 minutes, I walked in to ask for a refund so we could go somewhere to eat. The manager was coming out and I asked her for the refund. She said it had to be done on the app. I have no clue how to do that and gave her the phone. When she read the order she asked me to wait, walked about 10 feet away and picked our order off the warming tray. It had obviously been sitting there since we ordered. The girl that was supposed to get it just looked at me like a stunned mullet. She had never made an attempt to find the order. She had done nothing and left us at the curb. The manager did not seem to have control and should have at least made an on-the -spot correction on the girl who had not done anything. She could be re-trained later but that did not happen. We've noticed that this WAB has gone downhill in the last few weeks and shows that the manager needs to get a firmer grip on the employees.

I just ate my first What a Double Meat sandwich and it was the WORST burger I have ever eaten....It was so bland and had no flavor at ALL! Then I tried the fries and the same thing!! My husband said he even questioned if it was meat at all. It was SO SO bad. This was 2 sandwiches and one order of fries for $19. What a bad mistake we made. Never again!

I saw that there is a restaurant coming to our area and want to view the menu to see what you have available. I can't even view the menu bc there is not one near me yet? If you want my business, you need to adjust your website so people can research your menu. I am not going to travel an hour to your store without knowing if you have anything that I am interested in.

I ordered 3 sausage & egg taquitos,3 sause and Sm Orange juice=$15 and change.I ate at Waffle House last Sat morning,I had,2 scrambled eggs, hash browns,2 sausage patties,and 2 toast &orange J,=$13 and I tipped $2.I HOPE YOU RUN YOURSELVES OUT OF BUSINESS,PS,THIER SERVICE PUTS YOURS TO SHAME,MEL TILLIS SAYS T T T TERRIBLE

Whataburger Restaurant 1327 179 Village Commons Dr St Augustine, FL The people at this place are rude, slow and has no business having their doors open. At 9AM I am the only person in the restaurant, no one in the drive thru and it took 15 minutes to get a breakfast sandwich. Since I was the only person in the place, I was standing at the counter waiting for my order and some person bellowed for the back, 'we'll bring your order to you'. Like I was going to walk back there and make it myself. Really, is that how this works, you make it and bring it to me?!? So glad I was informed.

Recent experience was awful only one cook no one greeted me and looked at me for 10 minutes before they even took my order this Whataburger is the worst 👎…30 minutes later I received my food my burger was cold and fries hot my bread looks outdated and I noticed both managers touched the trash by pushing it down and never washed their hands 🤮

Ordered bacon cheeseburger with mayonnaise instead of mustard. Got back to work, had mustard instead of mayonnaise. No bacon or cheese was on the burger. Receipt said bacon cheeseburger, but they didn't pay attention. French fries were bland - no flavor at all. Cashier didn't even have the courtesy to say thank you. There are about 30 other area restaurants in this area I could have gone to. I clearly made the wrong choice with Whataburger. Won't be back.

I have called both customer service and asked for the issue to be escalated. Each time they promise to call and they never do!!! Now what?? They took my points (around 4k) and they have not returned them. They also promised to add 950 pts for any inconvenience and even those points were never issued. The following detailed complaint has been sent to the Corporate Whataburger office on numerous occasions: CRM:06940044357 Hello!!!  I have not received any correspondence since 9/26/24 and I was assured by customer service that the escalations department would contact me!!!!!  Who do I escalate these issues to???  I was at one of your stores this morning and had I been able to use my coupons I would have saved money for me and my family.  Would someone please return my original points balance please!!!  They should never have been removed!!!!  I would like to speak with someone in escalations asap.  Thank you for your consideration.