WhataburgerReviews of whataburger.com

It's a shame I waited 1 hour in line just to get a breakfast bowl combo!! I arrived at 1 am and left at 2 am.This is ridiculous!!! The staff for overnight zIS SLOWWW!! The drive thru had moring 20 cars n the lobby was equal!! Never Again EVER!!!

I entered the El Paso, George Dieter location and really had to use the bathroom. A code was needed to get in so I waited in line to get my order taken. I am a regular whataburger customer and get the same thing every single time. A number 7 with just CHEESE and ketchup. I’ve been ordering the same thing for years, have never said anything different. A woman took my order. I asked “can I get a number 7 with just cheese a ketchup”. And I could admit when I’m in the wrong, but in this situation, I did indeed ask for cheese on my burger. I don’t know if you guys have cameras that you can look at to prove that I did ask for cheese. I paid, then asked “do you have a code to the bathroom” and she said “yea but I need to put it in for you.” So I said “okay” then waited. She seemed like she was in a rush, stressed, busy, and trying to multitask. So she was super rude and short. I then proceeded to wait for her to take 4 orders while I stood there still having to use the restroom. My stomach was hurting due to how bad I had to go to the bathroom and how long I had been waiting. She then made eye contact with me and continued on with her duties. So I went up again to the register and said “I just need to use the bathroom” and she told me “oh yea just give me a sec” so I proceeded to wait even longer. Finally she ordered some other worker to open it for me. I returned to my table and my burger did not have cheese on it. I checked my receipt and it did not have cheese written on it, but I know that I did ask for it. So I stoped worker number 1 and told him “im sorry I asked for cheese on my burger” and he said “oh let me fix that for you” very kind. And I waited…. then told worker number 2 the same thing. She told me that she would help me, so I waited even longer. When no one helped me I went up to the register again and met with the same woman (the manager) who took my order and took forever to let me use the bathroom. I told her politely “im sorry but I asked for cheese on my burger” and she looked me up and down and told me, “no you didn’t” so I told her “I promise you, I asked for cheese” and she told me again “no you didn’t” and she said “I’ll charge you for it” and proceeded to try and gaslight me and charge me 54 cents to add cheese. She wanted to put the cheese on the COLD burger I was holding, and didn’t even have the courtesy to provide me with a new burger. I asked to speak to a manager and she told me she was the manager. Which disappointed me even more to realize that your management is that disrespectful to paying customers. I was very kind and would’ve been understanding if she would’ve just owned up to making a mistake, but instead she looked at me like I was an idiot. I don’t think that it’s fair that paying customers have to argue over something that could’ve been so fixable. Do you guys not follow the rule “the customer is always right” ?????? I ended up leaving super disappointed and having paid for something I didn’t ask for. She did not give me any sort of refund. Every restaurant I’ve been to in the past, including other Whataburger locations and that same location under different management, they have always been kind and apologize for any misunderstanding on their part. That manager is no role model, lacks customer service, is unkind, and I don’t know if that’s what you want representing your restaurant. I will not be returning to that location due to the terribly poor management. I’m writing this in hopes that it doesn’t happen to anyone else, and due to the fact that I didn’t want to make a scene. Please do something about it. The location I attended is 1310 George Dieter St. El Paso, TX 79936, United States. It says on my receipt that my cashier was “Elihud L” but it was a woman who claimed to be the manager. She was wearing all black.

The service is really bad the GM is very rude Everytime I go to whaterburger my I ordered is never done right the first time. Just because I am a disabled senior my money is just as good as anyone else the whaterburger 116 Buckner

Got ordered delivered from Uber eat yesterday and they did pick up from 2 different restaurants and they messed up my order I ordered all large sides got all small sides and made burger wrong

This is my 5th time today going to your restaurant on Pelham Road, Greenville, SC. Every single time, literally every time, I have received cold food and bad service. Not once have I been given warm, fresh food, and good service. I have not had any issues with either when visiting the one on Woodruff Road, Greenville, SC. This is my 5th and final time visiting the restaurant on Pelham Road. It is extremely convenient for me but 5 times is more than enough times to "give a place a try".

Your “ 75cent whataburger birthday special is an absolute scam. FALSE ADVERTISING!!! Went there, SAID YOU HAD TO BE A “REWARDS” customer and then even if you were a rewards customer that IT WAS ONLY ONE PER CUSTOMER….SMH….I will tell all my friends n family what a scam!!! You just lost a customer for life….

I would give a zero if it was possible. Been there twice waited thirty five minutes the first time for2 burgers The second time I waited 30 minutes and left without my food.This place is a disaster. I could even get a refund on my credit card in a reasonable amount of time.I left and reported it to american express to get it cancel

35th Ave/ Bethany- I ordered online and requested no onions as I am allergic, When the order was delivered it was left by my mailbox by the street with me standing at the front door looking right at the driver. He said he called but it came up spam and I didn't answer. I called the restaurant and was basically told I ordered onions and there was nothing to do. Will never patronize either the restaurant or the delivery service again. Even refused to return the tip and no refund for Burger.