WhataburgerReviews of whataburger.com

Normally, I don't write bad reviews no matter how horrible the experience. However, I had to take the time. I went through the drive-thru and order the Chicken sandwich meal. After I received my food, I proceeded to eat my fries first. The fries were hot and seasoned with the perfect ratio of salt. Then, I opened the chicken sandwich and was ready to attack. The initial look of the sandwich looked fine... no issues. When I bit into it, the chicken felt really cold and wiggly. Immediately, I took an extra look and has to spit everything out. Just as I thought, the chicken was completely raw and uncooked. I returned to the restaurant and spoke with the manager. The manager freaked out and offered to remake my meal. I was so traumatized that I just,asked for a refund. This happened at the Whataburger in Denton @Loop 288.

Order #108044946 - I ordered from the app inside the store and then let the gal at the front counter know I was there and she gave me my cup and I waited. It had stated on the app my order would be ready in about 5 minutes. I sat there waiting for 15 minutes watchung people come and go and then asked at the counter where my food was when it became apparent I wasn't being served. I was sitting inside the store the entire time with clear view of the counter from thr moment I placed my order until I went to find a staff member. I was apparently invisible even standing at the counter looking at employees who looked past me or turned around. When someone finally acknowledged me I was told it was already picked up and then that it was almost done. It was sitting there the entire time under a heat lamp. Whrn I got home the burger was soggy and room temperature and the chicken "wings" were hard room temperature nuggets of bland breading and more like popcorn. Chicken. I couldn't believe what I paid for this garbage. Tysons frozen popcorn chicken for half thr price would have been better quality and value. I will not go to another whattaburger and tell my friends to save thier money it isn't worth it.

U need to keep dr pepper shakes on the menu or keep them available for longer time. Thry r great tasting and is the number 1 reason why we go there.

Half an hour for two sandwiches. What the hell is that about?

I ordered and went to the window to pay and gave my card and then there was an arm sticking out the window holding my card,no receipt and just shut the window.The drive thru since they don't know how to use the 2 window system they just have you pull up and will back up the drive thru.The person opened the drive thru window and asked me what my what my order was and I asked you don't know and then was asked did you pay.What kinda of Circus are you running here and calling it a service business which is a joke!!!

I waited 35 minutes in drive through for two chicken patties for my dogs. It would have been a lot faster for some to walk but since I can’t walk, I’m captive to your lack of performance. The boy at the window at least said I’m sorry but I’m not looking for apologies but reasonable service. This is on going and definitely needs fixing. There were plenty of workers inside but no one seemed to know or care about the customer

Order took 30 min, was cold, cashier had to get keys to unlock register to give me my $10 change he forgot to give me. This store #1361 is the slowest ever. Food is lousy.

I waited for service and employees saw me and didn’t acknowledge me they were in the kitchen talking and one was cursing while customers were in the restaurant. This was the establishment located closest to the Austin Texas airport.