WEXReviews of wexinc.com

terrible UX, customer support and bad overall experience

They intentionally make it difficult for you to use your own funds via teh card and equally as difficult to get reimbursed from your own funds when you purchase an FSa item OR a service that is approved. It's clearly intentional and disgraceful.

I canceled my FSA card and was waiting on new card to be delivered, in the meantime my date of service came due on the 15th of april. I found out this company issued a refund onto the canceled card and noe, 4/16/26 will not allow me to use thes funds that never chould have been allowed to be refunded on a cancelled card. I tried to make a purchase on my amazon accountprior to the 15th and it was , of course denied, yet WEX did not afford me the courtesy of one day.

My card was declined as I went to buy my monthly train pass. Unable to just 'not go to work' as an option, I purchased the ticket on my own and figured I would file for reimbursement, as I've done for parking without issue. However, the option was greyed out online and I had multiple reps over the course of a week advise me on how to file a claim form, even one saying they were handling it personally and I would see the funds in 5 business days. 5 Business days later, I had to call to find the claim was silently denied. I was then told it is because my company has disabled the option I need to talk to them.... Turns out it is against IRS regulations and apparently WEX is entirely unaware of the regulations that its business operates within, which raises a lot of concerns. This is little whoopsie not only compounded the cost of my commute by essentially doubling the cost of my ticket (funds in the account I can't access, the funds I paid for the ticket), all for the tax benefit that is instantly eroded by a single mistake like this. Now, I must work with my HR to try and get this resolved with no guarantee of anything besides more time I will be wasting because of the initial issue of the card not working properly, creating a waterfall of misfortunes that cost me real money and all of my trust in your business. If this concludes such that I essentially lose over half a thousand dollars, I will make it my personal and professional mission to ensure my company takes it's millions in benefits to another provider who will happily accept new business.

Absolutely terrible customer service for Fleet cards. They disconnect you if you ask too many questions. No one can answer a question with a straight forward answer. Charge outrageous fees that they can't explain. If you do need to get a hold of someone you have to jump through all the different options just to try and reach someone sometimes.

I am a benefits manager and implemented WEX at a former company because they had a great pitch of their services and capabilities. I regretted it almost immediately once we went live. Their website has constant issues, customer support is nonexistent, and they routinely deny claims that should be eligible. I'm now trying to roll my WEX HSA over to my new employer and it's taken over three months, WEX keeps denying my request with zero communication as to why. For other benefits teams considering WEX: please don't.

Terrible customer service. Allowing the transaction for medical use with the card then wanting receipts much later. Isn't the transaction the receipt? Lack of information. It feels like a scam to basically steal your prepaid money.never will use it again

I wish I could give 0 stars. Awful website. Awful support. Waited 2 weeks to be told I can't transfer my old job's HSA because I got the name wrong (The company has been bought out 3 times in the last 2 years), then have to wait another 2 weeks for the new form to process. Garbage.