WEXReviews of wexinc.com

They set up their communication in a convulted way so that you miss payments and they can sock you with an exorbitant $75 late fee which they absolutely will not waive. I don't know if they are set-up with more than Marathon. I do know this. I have shredded my cards. Will never use them again. I no longer get fuel at Marathon.

Customer Service NOT US based. I don’t know how they can expect someone in another country to understand the workings of our healthcare system when I barely understand it. So take heed you’ll ALWAYS be dealing with someone who has no clue.They are just as terrible as everyone says. When have you ever had a medical service provided and received a receipt? Never right? You don’t go to a doctor and they give you a receipt with the providers name, service and the dollar amount paid. Yet , that’s what they want or they will deny your claim. No medical service gives recipients formatted in such a way. I use tele-health services like Sesame. The “recipient” is a confirmation e-mail. I submitted five different pieces (including a form of medical necessity) that in tandem provided the necessary information and the claim was still denied. Does the IRS limit how much documentation a person can provide, because WEX does. They limit the amount of documentation you can upload THEN deny your claim for insufficient documentation.

I have had to deal with Wex twice for Cobra benefits and both times were an absolute fiasco. They mess with your health coverage and view not activating it as a profit center. The first time I called about extending it with CalCobra which they told me I had to do with the health insurance company. I called the health insurance and they said Wex had to verify I was eligible. (10 calls later… still no we got it done). They also canceled my cobra a month early then took 3 weeks to reactivate which left me with 1 week left of coverage. Second time was with my daughter who turned 26 and went on cobra. I paid the day I was able to, my daughter got a new card and though all was good. A month later she tried to use it and they said it wasn’t active. They activated it and then deactivated the same day! It seems like they were hoping we wouldn’t notice and pocket the money I paid for her insurance. This all broached on fraud and I will be seeing if I have any recourse. You call them and they don’t seem to be bothered that they are messing with peoples’ health care when they may have health issues.

Bad Business Practice Unnecessary Hefty charges I only saved $9.67 so far and paid $120 in fees Very bad experience

Frivolous and unjustified fees. Avoid using any of their fleet cards unless you want to get ripped off. Bad business practices.

I called customer service to get the online account reset. It took over an hour, 3 calls, 2 conference calls with the owner of my company, and their incompetent supervisor named Sarah hung up on me twice. In the end it turned out that Sarah had lied about which email was on file and it all could have been resolved in 5 minutes.

Exorbitant fees and poor customer service. No matter what your needs are, WEX is not the answer. I should have searched for the reviews before I wasted my time and money on such a useless trade line.

Incompetent customer service. I need to have a vehicle towed and the customer service representative asked me to repeat my card number at a half dozen times. I was put on hold and after 20 minutes the representative transferred my call to someone else who disconnected my call. I called again and was on hold for another 10 minutes and it took 30 minutes to schedule a tow. Customer service is terrible