WEXReviews of wexinc.com

I strongly discourage anyone using this company for any of its services. Until this year, I have no complaints, but as of 2024 this company has been difficult. Filing claims has been treacherous. Claims that have easily been filed and paid in the past are now denied immediately. All receipts and information was submitted as in the past, but now, the claims are repeatedly denied. Worst customer service ever! And now, they have removed their customer service email address from their website. That speaks volumes! Stay away from this company if you can. I have complained to my employer and they informed me that they had received MANY complaints. I hope there are enough to warrant choosing a different company to handle benefits. WEX is the absolute worst!

Horrible customer service. I've been calling for two days and no answer. I've been on hold each time for 20mins. This is ridiculous.

This company is out to scam their customers, do not do business with these people. Had a check for payment get lost in the mail, overnighted them another check after speaking with their "customer service" still charged us over $1000 as a late fee. Their "customer service" is a call center out of the country who is absolutely horrible to try to work with. Also had 113 fraudulent transactions on one of our cards, totaling over $26,000.00, which all had entered the exact same odometer reading all over the state and was clearly fraud. We were told there is nothing they could do about it and file a police report, which went nowhere. Fuelman has been much better, no cases of fraud and a much better customer service.

So let me get this straight. Our health insurance plans have gotten so out of hand with costs and claim denials that we now have to carry this supplemental scam to cover things we need??? But when we send receipts, EOBs, and even special notes from our prescribing doctor they still won't cover a compounded prescription? They always say...."according to IRS rules"....which is their excuse for everything they deny. Hmmmm, I wonder what I would get if I asked for them to send me the specific rule they are referencing? We should all start doing that. I cannot stand working with them.

Wawa Fleet Card/WEXInc CHANGED my card type! I signed up for the card as a fleet credit card, meaning there can be a balance that carries over. I did not use the card for several years and then used it and it had been changed to a charge card, meaning your balance is due in full each billing cycle/month. This is fraud! They lied to me and said that they do not have Fleet Credit Cards (Michelle stated this, and clearly they do have Fleet Credit Cards). They do. They lied and said that I never signed up for the credit card. Which I did sign up for the credit card in 2021. Ray Wormwood confirmed that there are 2 different applications (the one that he can issue is different from the one I signed up for. When speaking to Michelle, she confirmed that there is no information on their end that they could see on my account. Ray magically finds info...that is not accurate as to my account sign up type). The Terms and Conditions of my credit card was changed to a charge card...without my consent. The company gaslights their business clients. They lied on me and my business more than once, and will do the same to yours. I even stated that my account could have been altered due to inactivity, but that was not the case. It was changed without my consent and when I noticed and immediately inquired about it, I was lied to, lied on and the bait and switch confirmed by the fact that they have 2 different applications (one that can be emailed by the Sales Department and the one that you get at the pump) and that their processes are not succinct across the company, as one agent told me that they can "make your account into revolving" (which is the type of account I signed up for already), and then I was told that one has to close the current account and then apply for a new revolving (that they already had). It is becoming a trend to bait and switch small business owners, so just know before you do business with Wawa and other companies.

WEX fuel card - Hopeless customer service and not accepted at all garages. Just been issued a WEX ESSO fuel card that website says is also accepted at BP and Shell garages. First BP garage I tried wouldn’t accept it! Went onto their chat page, managed to get past the BOT to a human just to check acceptance criteria and see if there was an app of available fuel stations - they refused to help because I didn’t have the account number?! I said I’ve got the card in front of me but they just said “we are unable to help on this occasion” so guess participating garages and app are both top secret information that can only be shared with company directors (or they know the card is no good 🤔 ) I would avoid and go for a more recognised professional supplier.

Horrible customer service and will not compromise on anything. They will also add many unnecessary hidden fees and when asked what it is for they come up with lame excuses. Horrible company to work with from customer service to management, if you're thinking about getting a gas corporate card look another way fast!

Always receive bill too late to make due date. Customer service wait time is ridiculous. They never adjust the $50.00 late fee. FUTURE CUSTOMER HAVE BEEN WARNED!