We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business.
WEX (wexinc.com) has 182 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Showing 176 reviews with 1 star · Clear filters
Chris
Have been waiting over 3 months for a refund . Customer service tell me its been approved and their finance dept keep telling me I will receive it within 5 working days - this has been repeated 3 times and yet still waiting for the money. Not sure if its their Finace dept or customer service dept that is lying or if they are just incompetent
J. C.
The pinnacle of ineptitude!!! This company has ZERO customer service skills!!!! After closing my account, I still have not received the money that I deposited with them! I also was lucky enough to get yet another invoice! I haven't even used these clowns!! Do NOT give this company any business!!
Rita J.
This company obviously has no regard for their customers. When they make errors there are no efforts to expedite shipping you a new card. Says it is against policy and they have no way of doing this. That is not logical. You have sent my card 2 separate occasions to 2 different wrong addresses and it will take 2 weeks AGAIN for the error to be fixed. The customer service person read my address back to me correctly the second time. You would think they would put it in the computer correctly. Twice to the wrong address.
Suretha K.
Please do not waste your time!!
Frank P.
my account is paid up to date and this morning my cards stopped working. I logged into our online account and saw nothing wrong and in fact no declined transactions. The only way to contact Wex is by phone as the automated email that came back says that they promise to answer emails in 3-5 days. After an hour and 10 minutes on hold and then giving my name and account number, I was told that they are working on fixing a system wide problem. This would be good information to put on the website or even the phone recording. They do not value my time at all
Joshua G.
Every year it is a battle with this company. They'll cover small things at Rite Aid but when we submit larger medical bills they deny and request more details. When we get a clear detailed statement and submit it is still denied with no explanation. This is the last year we'll sign up for an FSA tied to this company.
Gladys
Something is really off Nearly two months since the query was raised. My bank was charged when we were not in the country. Their response: In regards to the transaction you are querying, we have received information to confirm that this transaction was processed manually due to a problem with the payment terminals at this Tesco Esso site. Do to the nature of the issue a few transactions were processed after the original date and have come through with a transaction date of 20/08/2024. I can confirm that the transaction you are querying actually took place no 04/05/2024 at Esso Tesco Sheepscar Expres 3 months after? we were nowhere near the area in May plus, we had a diff card registered then! Please explain.
WF
Terrible customer service. Different representatives telling different facts and no documentation on account regarding any previous conversations with different representatives. I would not recommend this company