WEXReviews of wexinc.com

So when is a "REWARD PRIZE" on Bluelight prizes an example of incompetence? Won the double discount prize for Esso WEX card in November. What a joke 😂 "After a telephone conversation with your customer service dept. this afternoon, I was advised to forward the email stating I would get 6p discount per litre. The actual card arrived on the 9/12/2024, subsequently I was unable to purchase discounted fuel as per the Blue Light "prize award" for almost 30% of the qualifying month. I have made two purchases on the Esso card; 12/12 & 16/12. On receiving the bills, you have only applied a discount of 3p. Not the 6p as per the attached email" Apparently it is "under investigation" However they have extended the card usage time until the end of January, despite them being informed in the email trail that I have no confidence that they would actually get any further purchases or discount applications correct, consequently I will never be using the card ever again. I`ve had an interesting online dialogue with "Kelsea" this morning (copied to documents) Simple solution. Please just reimburse me the money that you owe me Esso/WEX card.

Warning !!!triple fraudulent company ,worst useless group of thieves on market in nation !!!We reported to several federal agencies! We got fraudulent checks in our records they could not investigate it for 7 month one simple fraudulent check!!!! Million of phone calls ,100 fraud form requested ,nothing works !!!every time you call is new beginnings like you never called and filled anything before ! Eventually they will tell you is more than 60 days old and cannot be recovered??!! Pathetic useless clowns They playing this fraudulent triangle between TVC pro driver pro fraud /EFS/and WEX … blaming each other and eventually robbing you on end for crystal clear fraudulent cases they couldn’t not recover or refund because theirs completely useless non operational communication messy system with perfectly trained lying useless customers service!!! Stay away ,we t reported this companies to major federal bureaus and social medias to protect professional drivers Ref,case #246 919 83 Fraud.check #1953160236

I have not received my FSA card. I have tried calling 3 times and I am being told to wait 14 days or submit for reimbursement. On 1/2/25 I requested a supervisor call me back. As of today 1/7/25 I have not received a phone call. There is a language barrier & disconnect with the CSR and they lack empathy and do not understand the importance or urgency of the matter.

There should be zero stars for a company this bad. I submitted a dependent reimbursement claim on 12/5/24 and am still awaiting payment. I have called three times. The first person was totally incompetent and could not fathom what I was talking about. Asked for a supervisor. They told me one would call within 24 hours. Guess what? No call. Called again and was told it would be paid by the end of the week. It wasn't. Called again they don't know why it hasn't been paid and are escalating it again. Apparently, no supervisor is there who can actually speak to you. I'll scrape my jaw off the floor if I actually get a callback. Avoid if at all possible.

The customer service phone number cannot be reached by clients, no email to send a message with issue description. I wanted to pay all amount I had available for daycare: $768, but the system didn’t allow to submit this amount. So, I selected $577.00 only, submitted the payment and now: my balance is negative: -191.76 !!! How is it possible? $768.00-577.00=$191.00 not minus $191.00 😡😡☹️🙁😩😠 And the payment is still pending since December 7th, 2024

Horrible experience with FSA card This is the worst company I dealt with. Non existent customer experience, buggy software. If you ran into a problem - you will regret you had a business with them.

I’ve invested $3,000 into my HSA. They never sent me my benefits card, even after I’ve requested it to be sent out on two requests. They denied all my claims that are legitimate. Their customer service team is also a scam since they lie, say they can’t do whatever it is you’re requesting, and incompetent. I’ve never had access to my funds. DON’T use WEX!! It’s illegal to keep your customers’ money!

One star is overly generous. Thieving bastards. Marathon gas card and Wex Fleet card. Stay away from these people. excessive fees, hidden fees, outright made up fees. Statements and invoices are the most confusing I’ve ever seen in 40 years of business. did I mention they’re thieving bastards? Cut your cards up, find some other way to buy your gas.