WEXReviews of wexinc.com

Terrible support, opened a new checking account which blocked the payment initially, after I called my financial institution to clear the issue, I sent a wire transfer to pay the balance due and then received an email that my account was now required to be secured to continue as a customer, despite being a customer for 2 years with no late payments or issues.

I separated from my previous employer on the last week of February 2025. I received my cobra paperwork 13 days after my separation. I immediately paid the enrollment fee (1500.00) I've now paid my second months payment (another 1500.00) and still do not have insurance. When you call the 800 number, they say they sent it to Bluecross and refuse to make an outbound call to blue cross to try and fix. I asked for proof that they sent it to Bluecross and they said they don't give that. i have made 13 outbound calls in the last six weeks to wex and BlueCross trying to get this handled - no luck yet.

Horrible service! They cut off my card long ago due to their inconsistency in approvals. Things are often denied so I've been paying out of pocket and submitting my receipts for reimbursement. I had orthopedic surgery, submitted my physician's bill with receipt and it was denied. I've been going to PT twice a week and have been submitting my receipt and PT Referral Order for months. After getting my visits reimbursed, all of a sudden it got denied and they want a different type of receipt. The reps aren't helpful and I just got hung up on. I've had other HSA & FSA accounts but they seem to want to hold onto my money!

1500% FEE !!!!! $75 fee on $4.25 !!! Do yourself a favor and stay away!

The worst Cobra provider ever. They cancel my policy on the first of the month regardless of when I pay. Get ready to be on the phone for 5 days trying to resolve it every month. You can't understand the people at the call center and they charge you a $20 fee to make a payment online. Absolutely atrocious.

They really are as awful as these reviews indicate. Wawa should be ashamed to have ANY association with these jokers. I opened a Wawa gas account for my 6 technicians and it's been a disaster.

This company is organized crime masquerading as legitimate business. The software they have is convoluted and obtuse. The first line customer service is even worse. You don't get a normal person (english as a first language - non minion) without escalating. They need an SEC investigation for RICO violations. This should be a class action.

I am surprised this company is in business, website, Mobil app and customer service are all three complete separate failures. I filed a complaint with the BBB only to discover they have 224 complaints and are not accredited. I have four pieces of mail "not received" at their mailing location including my set up for ACH payments. I waited 2.5 hours to reach customer service on three consecutive days. My Cobra Was Cancelled due to these "lost pieces of mail". The lack of contact with the company escalated the situation. There advice to me was to wait 2 months for my lost mail to show up to be reinstated ( otherwise go without health insurance or 2+ months????). The ACH form is illegal in the format, they ask you to send your name, address, bank account details and your social security number on a hard written document and you can only mail it. Documents cannot be uploaded to their site for cyber security. I honestly think this company and website were created in the 80's. The posting of payments on the website are incorrect and the APP posting dates are disparate information along with no mail or warning to their bookkeeping corrections regarding terminations or their clerical errors.