WEXReviews of wexinc.com

Absolutely HORRIBLE company. They don’t understand English, have no idea what an ambulance is, what an orthopedist is, what a medical center is. They denied a claim, my money not theirs, because they thought getting hip injections was vitamins. They are literally that stupid.

They promised a charge of £18 per year, no minimums, and have charged me 6 times pulling direct from my bank. Customer services tells me I must talk to my sales person Russell Horton and he doesn't answer calls or emails. Avoid at all costs!

One of the worst mistakes you and your company can make is agreeing to terms with Wex Telematics. They locked us into a 3-year contract where we got absolutely nothing, and they refused to let us out. STAY FAR AWAY!!! WE WISH WE DID!

well the UAW is not going to give anybody anything that they haven't raped.. does FSA card does not work.. you have to wait on hold for them to call you back which they don't.. you have to wait on hold an hour and a half or give them your number they will call you back.. which they don't.. the UAW is giving you something that does not work.. you a w will always give you stuff that they have a piece of.. and you get a much better deal somewhere else... you must buy from there FSA or their store I think this is a scam anyway..

Stay away! This company is terrible! They are terrible about sending out there bill in a timely manor. They would usually show up the day they were do or days later. Not only do they they have a $75 late fee if not paid by the due date. But charge you $50 more to reactivate your account once they suspend if for late payment. Spend $75 in fuel and pay an additional $125 in fees and penalties. Customer service is a joke. I had complained for months about the bills and late fees. They said no problem we will take care of that. Never happens. I finally spoke to a supervisor. Explaining that I have been calling for months about this issue. I was told” there’s no evidence that you tried to pay your bills on time so you are responsible for paying all the fees . In the 6 months I had them I have probably wasted $500 in there BS charges. Like so many others I cut their cards up and am done with them!

Customer service is a call center that can not answer questions and will not direct or connect you to an administrator of your account.

Do not, I repeat, do not ever use WEX (Fleet One) fuel cards. There is absolutely no security or safety whatsoever. Someone used our cards, fuel cards that are nonexistent in our fleet, and WEX allowed them to take $8,500 without our approval. Multiple times, over 3 days in a row, $900 and then $700, and so on, all totaling $8,500. We did not even know that you could get cash with those cards. They blamed us for it and took the money out of our account. The customer service was horrible, and the experience was abysmal. I'll see if I can gather enough money to hire a lawyer and pursue legal action. I just hope nobody else has to endure this.

This company should host a master class in how to provide the barely minimum viable product to their users. Zero consideration for the various use cases that should be handled by the website and related 'contact us' support. Their call system manages to convey a message of 'up to a 5 minute wait' to one's mobile phone....which is a joke, as I come up on 65 MINUTES on hold. The call options available to select (and the website functionality) do not support anything but the most basic issues/questions. I am attempting to contact Wex w/ regard to a FSA or Flexible Spending Account..you know....when your employer gives someone else your $$ so that you can argue with that third-party over charges, while they work tirelessly to hold onto your cash as long as possible. Providing ZERO healthcare-related value.