WEXReviews of wexinc.com

Customer service via phone now begins with a the customer communicating with a AI interface and if you do not EXACTLY provide the information requested or ask the AI anything off script ......will hang up on you. VERY RUDE. The web site is not user friendly. Instead of being able to find, download, or print the monthly reports easily you have to hung all over the site after logging in to your account to find the monthly report pages you need. Also seems that even if you make pre-payments that if you are just a few dollars short of paying the full monthly bill on time you get severely penalized. So if you are a small biz and you are ill and out of work for a few days, and are the only authorized employee to use the WEX website.........WEX does not care. Some reports, notably the monthly invoice are not available if you want to find one 6 months previous. WEX will have to email a copy to you. Not a good use of my time....I do not want to revisit a task I should be able to perform NOW.

Horrible, just horrible. Payment cutoff is 3:30EST, so accidentally making the payment at 4:15 costs over $800 in fees. Absolutely ridiculous!! It's online & happens instantly you friggin morons!!!

Where's the zero stars option when you need it? I got this card to boost my business credit, but the set-up and customer service has been a nightmare. When you call, it is almost impossible to get someone on the line that speaks and understands English, and when you do, they still don't help you accomplish anything. THEN to top it off the terms are HORRIBLE! They change your due date every month, so it's almost like they set you up for a late fee, because what cards do you know of where the due date isn't the same EVERY month? So I ended up getting charged a late fee of $75 for a $30 balance. THEN when you have your legal advisor contact them, they ignore them and also ignore your requests for arbitration. It has been over 5 months since I initially reported this matter to WEX, and they STILL haven't even ATTEMPTED to resolve it. AVOID THIS CARD AND COMPANY AT ALL COSTS!

Terrible!!! We didn't even finish our application before they sent us unmarked (named) cards and started hitting us with fees and bills up to $325! I called multiple times and was told someone would get back to me. We hadn't completed the application bc we wanted to make sure we coudl use the cards at our preferred gas station. When I called in hopes of paying the initial fee and waiving the rest and getting. new cards, they refused until we paid a $325 past due balance for nothing!!! No way!!! Terrible business practices and customer service. This place is WHACK

WEX = Where Every eXperience is a Nightmare If WEX’s customer service were a maze, it would make the Minotaur pack up and quit. Calling their "help" number is like entering a vortex of robotic voices and endless menus that lead to—wait for it—absolutely no human ever. It's like they put the “H” in HSA just to remind you there’s “Hardly any Support Available.” Trying to set up an account online? Good luck. It’s an infinite loop of password resets that don’t work, screens that freeze, and logins that act like they’re allergic to actual functionality. By the time you’re done, you’ll feel like you’ve aged enough to qualify for Medicare. Their service is so unresponsive, I’m starting to think my HSA stands for “Hold, Suffer, Aggravate.” If I had a nickel for every time I screamed “operator” into the phone, I could probably pay for my own healthcare out of pocket. WEX—you’ve officially turned customer service into an extreme sport, and no one’s winning.

SYSTEM-WIDE OUTAGE, NO UPDATES, GOING SECOND WEEK UNABLE TO USE HRA OR FSA ACCOUNT. I HAVE A TIME SENSATIVE PRESCRIPTION CLAIM ON HOLD! TREATMENT RELATED TO THIS PRESCRIPTION IS NOW DISRUPTED!!! CQ

Customer services are terrible. Overall experience so far is terrible. Just get you an American Express and buy fuel wherever you want to. Wex and shell make thing too complicated.

There is no Customer Support at all. I mean horrible customer support. Just hangs up on me when I am trying to trouble shoot. Literally have stopped my company in its tracks with getting parts and fuel. HORRIBLE.