WEXReviews of wexinc.com

TERRIBLE CUSTOMER SERVICE! You can only email them, so they respond at their leisure and the phone number is completely AI, no humans to be found. I have been trying to change the phone number for the OTP for a week now. Thankful that the previous employees phone number that it is tied to is helpful because I would be locked out of the account for going on 2 weeks now. I would recommend looking into a different fleet fuel service provider.

At this point i can only assume they are collecting health information from forcing people into giving EOBs and other healthcare records and selling it while denying claims to pad their bottom line. I have been fighting them over a receipt that contains all the necessary information but they deny the claim and keep asking for my EOB with all the healthcare information attached.

I guess my employers chose this vendor to administer mass transit and FSA accounts because they're CHEAP. And their lack of customer service and level of incompetence is unbelievable. It's always a toss up whether they'll accept your claims for reimbursement or if the documentation you provide will be approved. It just depends on the whim of whomever is reviewing. I submitted a receipt when prompted that has all the info. needed: name, address, date of service, amount, service provided etc. I STILL got a message that they need more info -- which was EXACTLY the info. on the dang receipt I provided. Just logged into my account and that request thankfully disappeared. But they wanted receipts AGAIN for for receipts I already submitted, but this time w/ some new cover sheet that want me to submit w/ the receipts I already submitted. INCOMPETENT. Website is slow and ready to crash at any moment. I wonder if these fools get money for arbitrarily denying claims w/ no basis. I, too, pray for the day this crap company goes bankrupt.

Believe the poor reviews or learn the hard way. Horrible company to do business with. Don’t get their card! You’ve been warned! Insane fees on small dollar amounts, unresponsive to emails, service center located in India,You won’t save any money! Do yourself a favor and just use a credit card you’ll save way way more money.

Billing issues with this company has been a constant for as long as my company has been with WEX. Unfortunately, they have bought out all other gas cards and it's impossible to get away from them. They are late to process invoices, they are late to process payments and because we refuse to sign up for auto pay, this continues to be an issue. They suspend the cards without notice, they try to force duplicate payments over the phone in order to access the account, it's absolute insanity and should be illegal how these clowns operate. It's difficult to get any customer service person on the phone, when you do, it's difficult to understand them and they only know how to say they're sorry but can't do anything to correct their issues, only take extra payments over the phone- like they're reading from a script and it's the only thing they know how to say. There is absolutely no integrity in that company whatsoever.

This has been a very frustrating situation for both my husband and me. He was let go from the company that he worked for for 39 years and had to go on cobra so that we could have health insurance. Things weren't too bad until I was able to go on Medicare in November. From there, WEX has been nothing but a huge mess. We are set up on auto pay and in December the correct amount was taken out. In January, somehow, I was reinstated and they were trying to take our the full amount for both of us. I called and asked them to go back through their records showing the paperwork where I should have been terminated. Which, the person I spoke to said she was going to take care of this immediately. No payment on their end was taken out of our account So, my husband only made a partial payment for himself by mail. However, because he only made a partial payment in January, he was terminated at the beginning of February. Now it will take at least 7 days to get him reinstated. This is the fourth time that we have had to call them and they have created a new case. This company is nothing but a complete mess. No one must follow through on the cases that are creating. Someone from higher management needs to take a look at what their customer services representatives are doing. I have worked customer service and I know there is a que that these cases have to be falling under. Someone is not doing their job. There is no reason my husband should be without insurance and have to cancel Dr appointments.

Unbelievable!! Just trying to close my HSA and have the funds distributed to a different HSA... One would think this would be so easy... NOT WITH WEX! They give you email addresses to submit the form that are no longer monitored and they don't have a process that everyone in customer service is aware of. I was told to fill out a form and email it in. The form is apparently outdated with an email address that is NO LONGER MONITORED!! OK, call into customer service and get another email... SURPRISE, THAT ONE IS NO LONGER MONITORED (and I asked the representative 3 TIMES to confirm it is being monitored. Love sending emails with secure information to mailboxes that AREN'T MONITORED!! HORRIBLE COMPANY... ZERO STARS IS MORE LIKE IT!!!!

WEX has road side assistance. When I needed a tow, they first told me about $400 to tow my truck. I told them do not tow without my permission and a price.. I got another quote for $270. I called them back asking for the actual price of their tow. They did not know. I then got a call from their tow company telling me they were about there for my tow. I called Wex Back. Told them not to tow without a price. They told me to call the tow company because they did not know. I called the tow company for them to tell me, they cannot give me a price, I was not their customer, WEX was. I called WEX back and they told me around $60. Yes, I took thought it was to good to be true but I also thought it was a good thing I had the road side asst. Long story, not quite so long, I let them tow. I then get a bill for $438. I called several times and was told I would get a refund in 90 days. The amount of time you cannot do a charge back. It took two months of fighting and they did not even return half the money. I told them to listen to the recorded phone calls. They said id have to take them to court and the case was closed.