WeVideoReviews of wevideo.com

The actual video editing service is decent enough, however I have recently noticed that they have NO photos in the stock photo library that relate to LGBTQ+ individuals and issues. I searched "pride flag" and got the Irish flag, American flag, and others, but NOT the pride flag. I searched "gay", "lesbian", "trans", and "LGBTQ+" and got no results. This is demeaning as well as inconvenient (I needed the footage for a video I was making, ironically about homophobia). I hope that those at WeVideo realize that queer erasure is not ok and does effect people, even when it's as simple as not having any queer-related imagery in the stock selection.

I've been paying for WeVideo for several years and they've barely provided a usable service. It is garbage. Absolute rubbish. I've wasted countless hours of my life trying to make videos with a service that is so glitchy it simply doesn't work. It's nearly impossible to upload video and when it is uploaded, the software crashes and the video disappears. You can't upload it again. You can't do anything with this nonsense. Of all the video editors around, this has to be the worst. It is simply pathetic.

Tricks you into paying for a whole year, making it look like you are buying a subscription with a monthly payment - and suddently you have paid for a year - right from the beginning. When I looked at their site again, after falling into this trap, I realised, that it is very clear, how they deliberately have designed the page to make you falle into this trap.

I am writing to express my concerns regarding a recent experience with your customer support team. I have been a loyal user of WeVideo for over two years and have consistently been satisfied with your service. However, I am currently facing an issue that is yet to be resolved satisfactorily. I am attempting to purchase an annual plan, but I am encountering a technical problem where the checkout button is unresponsive. Despite multiple attempts at different times, the issue persists. This has been a source of significant inconvenience. Moreover, my experience with your customer support team has been disappointing. I have reached out several times via email, seeking assistance with this matter. Unfortunately, the responses I received were not only unhelpful but also vague, primarily focusing on the platform's inability to support 3D secure payments. This response is perplexing, considering I have not encountered such issues in the past with WeVideo. I am reaching out in the hope of receiving a more direct and effective solution to my problem. As a long-term user, I value the services that WeVideo offers and would like to continue using them. However, this experience has been frustrating, and I would appreciate prompt and efficient support to resolve this issue.

Worst company ever. I have been using Wevideo for over three years and suddenly they deleted ALL of my videos and files. Hours and hours of editing and hundreds of videos I used every day at my school deleted because they claimed I hadn't "logged in." I used them everyday. No email, nothing. Just deleted everything. Had to email and call multiple times to even speak with someone. This didn't help anyway as they had already deleted everything. I can't even believe it. Are they actively trying to lose business? Go elsewhere and do not use this company!

Publish time usage is absurd. 5 minutes a month just limits how much I can actually use this for school assignments. You are better off using another video editing website where you do not have to pay at all to export videos

WeVideo offers cloud-based video editing software. I have been using it since 2018 to edit videos for YouTube and Facebook. In 2023, WeVideo has deteriorated in every way. For example, on Saturday 12th August 2023, I contacted WeVideo's Support team. I was not able to get their editing software to perform a basic task. It took them two days to respond. Even then, the response was not helpful. I had many videos to edit. The whole experience was frustrating and demoralising. Then, on Monday 14th August 2023, I got a reply from a "Dana", claiming to be from WeVideo's Support team. This was two days late. Now, I was told to try the old version, the "Classic" to overcome any problems. I tried that. No change in the editing software. Then, I contacted Support again. And again, it took them an inexcusably long time to get a response. I asked if there was a phone number that customers could call. "No." There was no explanation as to why it was taking too long to respond. WeVideo has accounts on X and Facebook. So, on Tuesday 15 August 2023, I PM'd on Facebook and wrote publicly on X and Facebook. Three days later, no response! WeVideo could have at least put a notice on these social media platforms about why they cannot be bothered to serve customers in a professional way. So, we emailed Support again with a YouTube video that demonstrates the problem. Again, it took a long time for the so called "Support" team to reply. Then, I was told to use a certain feature. As I told them in the first email, this was not working. So, I said it again. Now, five days later, I am NOT able to use WeVideo's editing software. The big picture issue is WeVideo's terrible customer service. They are quick to take the money from me. But, it is impossible to speak to anyone who is in charge of this fiasco of a company. I am finding it more demoralizing to wait and wait. I have the patience of a saint. But, WeVideo's awful attitude to its customers makes me want to cancel the annual subscription and get the money back. Back in 2018, I made a mistake to choose this company for our video editing needs. I am berating my decision. WeVideo won't even bother to respond to this review. Even if they do, it would be a robotic response that would go along the lines of "Please email Support@so and so..." Or, the stock reply of "clear your browser's cache...blah blah.." Even A.I might send replies with some empathy. WeVideo would reply like that to give the false impression to the users of Trustpilot that they care about its customers. But they don't. And nothing will change. Why have accounts on Facebook and X if WeVideo has no intention to respond to its current and prospective customers? Just go and look at how WeVideo is managing its pages on Facebook and X. They are using it for free advertising. It would be better if they use social media to build trust and a sense of community. Both are missing from WeVideo. It is shocking that a company that is supposed to be based in a First World country such as the USA would conduct itself in this way with little respect for the customers who keep it in business. I love to cheerlead small and big businesses. But, in WeVideo, I have had one of the worst customer experiences of this century. I would give it ZERO stars if Trustpilot allowed it. As a video editing software provider, WeVideo is a waste of time and money. WeVideo is poisonous to a creator's joy for creativity. (17th August 2023).

the old one was much faster and more professional and the new one is mega slow I want the old one back