WesLend FinancialReviews of weslend.com

I was scammed by an individual who said I was getting a personal loan. However, things needed to be done via Western Union, etc. Unfortunately, I am now out a considerable amount of money from fake deposits they so-called used to verify my account. Taking this to another level!

Completely incompetent. Lost docs in junk mail / did not open relevant emails. Had to send materials several times and do their job by calling insurance co. to get info Did not have materials in order to close on time - asking for stuff on day of and after.

Initial conversation was 2.1% and when it was nearing the finish line it was now 3.125%... My net worth over a million, virtually no debt and pulling over $200k yearly. They stated my debt to earnings were too low... but with a higher interest rate I was fine. truly laughable. Don't deal with these people. Find someone in your community that you can look in the eyes and have a fair/honest transaction. Randy in Texas

Was quoted today by loan officer 3.125% rate with zero closing costs after lender credits. I sent in all my paperwork as requested and then when I got the Truth in Lending statement there was $1650 in fees after credits. I confronted my loan officer regarding what he had quoted me in comparison to his disclosure and he danced around the answer then tried to blame it on a mid day price increase. I told him I called BS on that. As a prior 25 year veteran from the mortgage industry, I know how to read loan disclosures and could tell a bait and switch when i see one. I ultimately told him to cancel my application as I no longer trusted him with my refi.

Service and follow up rank as the second worst experience in mortgage application just behind Wells Fargo. The initial discussions with the contact person were very good but all of sudden it was crickets, no follow up. When I finally was able to get hold of my mortgage person, I got a BS story which was basically an excuse for my application falling through the cracks. To make matters worse, the original rate which brought me to this company was no longer available. I requested to be contacted by a manager or director to express my concerns and disappoint (twice by email and once verbally) with no follow up. I went to another company, Cardinal Financial, and so far the service has been great. Buyer beware...don’t believe the advertisements, this organization rates a zero in follow up.

I'd stay away! After initially being convinced this was my best option to proceed with for a refinance, 180 days later I am sorely disappointed in my choice. To begin with, it took approximately 90 days to close this refinance. I submitted the required documents within 3 days of being requested...My submittal was glanced over somehow only to be figured out three weeks later when I circled back with the mortgage analyst. Their initial closing estimate was 30 days or less. After that mishap, Weslend took an additional 60 days to have all the documents reviewed and a closing set up due to their inability and ineptness to hire appropriate personnel to meet the demand of the markets low interest rates. After all of that, my closing was missed because the attorney never received the closing documents on the prior day from Weslend's processing department. Finally, three days additional, Weslend was able to find another closing attorney and supplied them updated closing documents in a timely manner. The icing on the cake... the loan closed the last day of the month and was not funded until the following month. In short, the mortgage analyst sent me an email stating by 1st payment was not due for the standard 30 days from when the loan funded. I thought all was well after that email until I received statements from their servicing department stating that I was behind on a payment. A few emails back and forth and I was assured by the mortgage analyst my account was in good standing. A month later however, another statement stated I still had an outstanding payment due. A few more emails between the analyst, closing, and servicing they finally identify the issue of the closing date vs. funding date. The gist...an inability to communicate with internal departments at Weslend has led to my credit being hit and a surprise mortgage payment due! Of course, no apologies are given. Just emails on a Friday afternoon saying my credit will be hit if payment is not received over the weekend. When I call on a Friday around noon to servicing and the analysist in an effort to figure this out, of course no reply by either via phone or email.

Slow, too many broken promises to enumerate, lies, awful internet. SLOW. If negative stars an option I would give 5 especially after reading g their insipid response Avoid Westlend/Lenox at all costs Their rates and fees are market no better than Wells, Chase, AmeriSave, etc. Their underwriters are not trained.

Don’t use this company. We applied for a refinance. They never told the truth about a closing date. They constantly moved the date. From my sales person to the processor to the sales supervisor all I would get is that we are almost across the goal line. The problem is that they constantly moved the goal line. They would ask for documents, then more documents and after I sent them I had to call them only to hear we never got what you sent, twice. The processor told me he could not get in touch with my insurance company for the homeowners endorsement for 2 weeks, when he finally told me I got it done in one day. I gave them an end date before I canceled the deal. It came and went. I told them to cancel the deal and their response was the needed to run another credit report since the first one expired. I called the supervisor who told me he was out with Covid but would get in contact once he felt better. Never happened. Called the corporate office to talk to a customer service person to relay my experience, twice, but calls are unanswered. If you want massive aggravation use them. You can see by their lack of customer service reply’s they could care less about you. And oh yes, I was smart enough to check with my homeowners insurance company and they removed my current mortgage holder, replaced it with their company and never correct the situation.