MATTHEW
Re-Fi Review
I had used Weslend to re-finance a home 4 years ago and it was a seamless experience. Not this time. Communication from Weslend was terrible. Every single interaction was a struggle. I should have used Quicken Loans. We based our decision to use Weslend on our initial estimate from them. They used the wrong information to calculate our payments and after everything was said and done, our loan was almost $400 a month higher than the estimate. Totally unacceptable.
Response from WesLend FinancialMar 15, 2017
Hi Matthew, We apologize that your latest experience with WesLend was not satisfactory. Thank you for providing your feedback. Before a final approval decision can be made, in general, all loans are subject to underwriting review and they must also adhere to the loan’s applicable program guidelines. Customer experience is very important to us, we would be happy to walk you through the specifics of your loan to address further questions or concerns. Please email us your preferred contact at [email protected]. Thank you.