WesLend FinancialReviews of weslend.com

If you want an easy and quick refinance experience avoid Lenox Financial Mortgage Corp. I withdrew my application five months after applying and contacted a different mortgage company which had my loan funded in about five weeks. If you are interested in the details you can keep reading. I first applied for a refinance loan on 7/31/20. There was nothing unusual about my refinance and would be the third refinance on this house as interest rates have fallen. My credit rating is Excellent. I submitted all the requested documents within 5 days and I also signed or eSigned all disclosure documents within a couple of days of them being sent and finally on 9/29/20 I received notice my loan had been approved. The process took so long that I had to resign some disclosure documents. Then my loan was assigned to a loan processor and a loan underwriter for final processing. All communications with the underwriter had to go through the loan processor. The loan processor didn't contact me until 11/13/20 and then began the real nightmare. It seemed like each day I would receive a request for a new document. Sometimes it was a request for documents I had already submitted because the original documents became outdated. My house is in my family trust and thus began the demand for trust documents. Then they decided they didn't like the wording in the trust. The trust was prepared by a law firm with over 40 years of trust experience but they insisted on modifications. That was the final straw and FIVE MONTHS after applying on 12/22/20 I withdrew my refinance application. I contacted another mortgage company on 12/22/20 and to make a long story short my refinance loan funded on 1/29/21 with similar terms.

Worst refinance company ever. Run from them. They will never close a simple transaction that required no cash out just straight term and rate with a customer who has credit rating above 740. After 5 months and they still could not close after multiple go back. Had to cancel and move on from the loss of my time.

Not sure who is writing these glorious reviews but they may be relatives of the employees!!!. My experience was nothing more than a frustrating adventure that took 5 months 8 days to process and close the simplest loan in history. They string you along with Every excuse in the book to why they don’t return phone calls or the delays. I provided everything needed day one asked for with in moments of them asking for. Lie after lie Including manager I spoke to. Loan officer rude and arrogant. If I was not worried about getting extra credit inquiries I would have gone some where else and started over. So, beware of doing business with Weslend/Lenox!!! Just a real consumers POV

I spoke with Kiley Shank today Wednesday 12-22-20. Supposedly he is a SENIOR loan officer with 16 years of experience. He sent me my Loan estimate. I could not get any information from him like other companies about what he could do for us. When I asked him about appraisal costs and interest rates, he said I will go over that when your application comes back from underwriting. On Tuesday he text me and said the application went to underwriting it should be back in a few hours. I never heard anything until Wednesday he emailed the application to me. When I called him to discuss it, I was asking some basic questions, (sorry I do not do this every day) his response was, this stuff is common sense. I said now you are going to insult me. I could not believe this is coming from someone who is supposed to have good customer service in his line of work. Then he said what I was looking for was on page 1 or maybe 2, I am not sure. I could not find it. He said several times, I do not know what you are looking at but its right there. He said on page 3…, I said wait a minute is it 1,2 or 3. He said, there are 4 pages to a loan Estimate! Apparently, there are, too bad you, do not know, what information is on what page. The estimate is a fantastic deal “if” it really does close. According to these other posts Your company has issues. Your customer service sucks. He said when I get home I will email or call or take a picture UNDERLINE, HIGH LIGHT, BOLD PRINT, WHAT YOU, ARE TRYING TO FIND. I said so now you are going to call me back so you can insult, me? He said yeah okay. So, when he got home, he did email what he promised. I was very humiliated. If you talk to me like this now what will the service be like moving forward. Sorry, I will be doing my business with ROCKET MORTGAGE. Thanks for your time guys.

Definitely the worst experience trying to refinance our loan.Juan Ortega offered us the refinancing on good terms. We decided to accept his services and expertise.After two months of waiting and with very little communication he left us waiting. We didn't hear anymore from him. Very poorly service and professionalism from Mr. Ortega "loan officer". Actually, we wasted a lot of time. We don't recommend this company to anyone.

Started the refi process in August 2020. It is now December 3, and still haven’t closed, despite jumping through hopes for these people. Apparently, I need to resubmit documents because somehow they have expired due to their snails pace. Too deep in for now, but I will be pulling the plug if I don’t close before Christmas.

Don't waste your time !! I should have read the reviews before I contact Josh at this sham company. Original contact was ok. Asked for paperwork which I supplied. Called with a with a question (no answer) Message best way to contact is by email (no response. I caught him off guard one time and he answered the phone only to tell me he would get back to me. Never happened... It's been over a month and a half and still no contact. No way to run a business. I went to another lender and got a contract in 7 days...........Do your self a favor and look elsewhere.

The process took for ever my questions only got answer when they needed to reach out to me. Very disappointed and wasted 500 for a appraisal