WeShapeReviews of weshape.com

I am extremely disappointed with Heyshape and the way this situation has been handled. I paid for my items back in March, and several months later, I still have not received my order or a refund. What is even more frustrating is that I have been going back and forth with their customer service for months, receiving promises and assurances that the issue would be resolved, but nothing has actually been done. At this point, these conversations feel completely pointless. I have repeatedly been told that my money would be refunded, yet I am still waiting. A company should stand by its word, especially when it comes to taking customers’ money and fulfilling orders. This experience has completely destroyed my trust in Heyshape. I find their handling of the situation extremely disappointing and far from credible or professional. I strongly urge the company to stop making empty promises and actually resolve the issue. I simply want the money I paid back.

WeShape are one of those companies who hide their ‘refund policy’ in the smallest of small print, because when you sign up to their ‘amazing’ introductory offer, they also sign you up to an extortionate automatic monthly subscription, also well hidden. They will tell you it’s upfront but it barely counts as meeting minimal legal standards. And while it might well be legal, it’s unethical and contemptible. If WeShape offered a decent product, they wouldn’t need to use despicable methods to make money. When I asked for a refund having been conned by them, they pointed out I was ‘outside the window’ for a refund and refused. Very nice, apologetic response but when I challenged them - nothing. No surprise. I should know better at this stage to sign up to anything advertised on Facebook. The people who run these scams don’t care about who they hurt and are beneath contempt.

DO NOT USE. Take your money then don't reply to emails or send the product/issue a refund. Currently owed £205.99 and no sign of getting it back.

I’ve tried to cancel this twice after being charged$39.95 each time to no avail. The bot says someone will get back to me and it hasn’t happened. And for what you are getting, $39.95 is a total ripoff! The BBB will be taking care of getting my $$ back. I’m never subscribing to anything ever again. I live only on SS and I need the money badly!!

Beware! Does not respond to emails nor Facebook Messenger but will happily spam you by both DAILY! I would not trust a company that does not appear to support communication with a real person. I happened upon We Shape on Facebook and signed up for a free trial. I decided it wasn’t for me and managed (I think) on the webpage to cancel the forthcoming subscription. I saw to small amounts go to pending on my credit card which have now disappeared but I’m wary so emailed to ask for confirmation that nothing will be taken after the free trial. Silence. I emailed twice more. Silence. I used Messenger. Silence, still silence after 2 weeks. Not promising is it? Plenty of other companies who value communication, I don’t know why I can’t get a simple answer from We Shape. I could phone? But I’m in the UK and it’s a US number. Given what another reviewer has said here about calling by phone I will not waste my time trying.

To cancel a subscription, one MUST have an account from which to opt out. They make it impossible to create an account because no username created is acceptable to WeShape.com's system. Unless you protest, they justify keeping your money when you want OUT. Soooo, without a username one cannot cancel a subscription!!! I was within the '2 week trial period' but wrote them a scathing email noting their fraudulent systems. In their reply a day later there was no apology, or defense to my suggestion of fraud. They simply claimed they would cancel my subscription. I'd requested cancellation just one day earlier but they were busy playing games to frustrate me out of my money! Stay clear of this company!!!

Loved their videos on YT and that's how they took me in for a scam. Be careful! I signed up for a 1 month trial for $1 with no ongoing subscription. Months later they charged my credit card for a monthly subscription. The relatable people draw you in. Then they get you to pay a small amount so they have your credit card details. Then months later they charge you for a monthly subscription that you haven't agreed to, hoping that you won't notice and then once you realise, some months after that, it will be too late and your credit card company will not refund at that point. I'm sorry I didn't come here to read the reviews first.

No notification of when annual fee would be submitted. All of a sudden I look at my bank account and they withdrew $299 from my bank account. I go to contact the customer service phone number 844-990-2456 Just a recording saying no support to deal with callers and a disconnect. I am requesting my money back and I believe this is very bad business practice.