WellReceivedReviews of wellreceived.com

I replaced my former service with WellReceived several months ago and I have been really happy that I did. I find the service to be reliable and easy to use, and the customer experience much, much better than the other service. However, what I really like is the customer service. Today I spent about half an hour with Michelle Trevino, working out ways to address some of our more common "random questions from the public" kinds of calls, and fine tuning the script as our office has grown. Not only was she exceptionally helpful in thinking through how the script should flow, but we laughed and laughed while we did it. It was like having a good friend who runs a receptionist service!

Professional and helpful

Michelle was excellent with this call today. She was patient, professional and gave clear directions when setting up my account for patient registration with Athena.

Michelle was very helpful with identifying issues we had with our call script. We have had a couple important calls that were misrouted but hopefully moving forward with Michelle’s help and expertise those issues will be resolved.

The staff is incredible and staff is always my most valued asset. Gary, Tiff and the rest of the crew respond promptly and so do the operators taking calls! I am new to the system, but it really looks well thought out and as if it will be very helpful to both me and my patients.

I am happy to provide feedback on my experience with WellReceived. Gary Moore rescued my organization during hurricane Ida when our 24 hour after-hours answer center was taken out of service by a direct hit in the path of the storm. I called very late in the evening when he was about to get off for the day. I gave him our story and he stayed in place working extended hours to get us set up with agreements and account to direct patient calls to WellReceived operators. I later worked with Kathy Whitney who set up our individual accounts. The experience with Kathy was also very positive with availability and a lot of patience to get us set up properly. Subsequently Gary had been available and in touch regarding our use of minutes and advising as we approached our limits. I experienced the technical side when we had problems. Everyone has been courteous and responsive. Thank you. Shelia J. Webb

Very responsive to our needs. Quick and easy set up! Good experience for our high volume chiropractic office.

We switched from.another answering service company to Well Recieved for our dental practice and it has proved to be one of our best decisions. We are now confident that our calls are handled promptly and professionally and our clients receive excellent service. The whole process of onboarding, setting the script and installing the chat was a breath. Moreover, the dashboard and the mobile app are well-designed and user-friendly. I wholeheartedly recommend this company for your answering service needs.