Claire B.
Zero-star
Zero-star! I ordered a Sago Palm from Well Potted Plants LLC two days ago, and while I was fortunate enough to receive the delivery, the negative comments about this company are unfortunately accurate. The experience began promisingly with an inquiry over WhatsApp. The company’s initial response was swift and professional, making sure to tell me exactly what I wanted to hear. They quickly provided a payment link, which I paid without hesitation. My request was straightforward: an 80cm Sago Palm, re-potted by their gardener using my old pot, and the removal of the old dead palm and soil afterward. They assured me everything I asked for would be taken care of, so I didn’t think twice about making the payment. However, once the payment was made, communication became sporadic, and at times, I was completely ignored. I was promised next-day delivery in Abu Dhabi but made it clear that I would only be available until 6 PM due to another commitment. Despite repeated calls and messages, I received no response until I accused them of being swindlers. Only then did I get a curt reply: “plant on the way,” with no mention of when it would arrive. As expected, the delivery was 45 minutes late, forcing us to delay my husband’s birthday dinner for the re-potting service. Two exhausted and indifferent gardeners arrived in a van that looked like a plant graveyard. The van was stuffed with plants in deplorable conditions, with many lying horizontally, soil spilling everywhere, and an overall sense of neglect. When they finally retrieved my Sago Palm, it was a far cry from what I had imagined. The fronds were oddly vertical, pale, and brittle—clearly not in the best health. The re-potting process was rushed and careless. One gardener pulled out the old palm with his hands, roughly re-potted the new one, and dismissed all my questions except when I offered them water, which they accepted. When it came to disposing of the old palm and soil, they ignored my instructions about proper disposal and tried to dump it at my neighbor’s renovation site. I had to intervene and handle it myself, which was the last straw. I was ready to tip them generously, but after witnessing their unprofessionalism, I decided against it. I have no doubt that if we hadn’t been home, they would have left the plant outside and skipped the re-potting service entirely, despite charging for it. This company is a scam. Their customer service evaporates the moment payment is received, and they have no presence on Google Reviews, likely because they know their services would never hold up to public scrutiny. My Sago Palm is far from what it should be, and I wish I could warn others about their appalling business practices. Avoid Well Potted Plants LLC at all costs!