Well Potted PlantsReviews of wellpottedplantsae.com

They take your money and disappear, and I know I’m not the only one saying this. Bad experiences twice with them.. some lady comes over to see the plants, takes money online and ghosts you for days!

Extremely Unprofessional – Repeated Lies, No Delivery & Now Reported to Consumer Protection I ordered from this business through their official website after seeing their advertisements on Instagram, where they clearly promised next-day delivery. It has now been more than two weeks, and I still have not received my order. Every day I was told “delivery tomorrow”, and after many days of false promises, they stopped responding entirely. This is misleading advertising, negligent service, and a complete breach of trust. Before posting this review, I checked other 1-star reviews and noticed a pattern: Whenever someone gives them negative feedback, they simply reply claiming it is “not from a genuine customer” and blame it on competitors. This is extremely concerning because instead of taking responsibility, they try to invalidate honest customers. I have full proof, including: • Payment confirmation • Website order details • Repeated daily promises of “tomorrow” • Their complete lack of response • Their Instagram ad Because of this behaviour, I am filing a formal complaint with: ✔️ UAE Consumer Protection (Ministry of Economy) ✔️ Consumer Court for further investigation This is not about the AED 120 — it is about the dishonest and careless way they treat customers. Businesses that operate like this should be held accountable, and I hope this review helps future customers avoid having the same experience.

The worst experience ever! Do not buy anything from this store. I purchased a Kalamansi tree that never arrived. They took my money and never responded to my emails. Only after I mentioned contacting the police did they briefly reply on WhatsApp — still no refund, no delivery, and no proper communication. I already contacted the Police and will go to Dubai tomorrow to report the issue. This feels like a complete scam. Be very careful before ordering from them.

Horrible service , they forget to deliver , they have missing items which they don’t say . They also keep your money .

scam website, dead plant sent to me

I wish I had read the other reviews before buying from this store. My order arrived later than expected, and the plants were in poor condition when delivered. After unpacking, I noticed small insects coming from the plants, which has been difficult to manage. I’ve tried contacting customer service several times but have stopped receiving a response.

I’ve tried contacting them multiple times — no answer, no follow-up, and still no delivery. It feels like they just stopped communicating after payment. Be careful before ordering.

In Oct 2025, I ordered a plant from Well Potted Plants (WPP) and received the wrong item. The plant delivered did not match the image on their website in size or appearance. I contacted them several times by WhatsApp, their web query form, and email, but did not receive a response or a resolution. The only WhatsApp reply I received simply stated that the plant had been delivered, with no acknowledgment of the issue. Because the matter was not addressed, I opened a dispute with Tabby, the payment platform I used for the purchase. After their investigation, Tabby concluded that I should receive a 50% refund (to cover the pot only). After this, I received several WhatsApp messages from WPP that I found threatening. They alleged that I was breaking the law by leaving a 1-star review and stated they would file a police case unless I removed it and demanded full payment through a payment link (even though original purchase was made through Tabby). At that time, I did not remove my original review. Instead, I requested that they remove their Trustpilot reply claiming I was not a genuine customer, as this is incorrect. That reply remains online. Due to the nature of their messages, I contacted the Police, who informed me that writing a 1-star review is not a crime, but sending threatening messages is a criminal matter. They advised me to file a police report, which I did. After opening the case, I received further threatening communication, which I reported to both Tabby and Trustpilot. I have now received an email from WPP stating that they have filed a police case against me for alleged defamation. Defamation under UAE law is the act of making a false statement or accusation—spoken, written, or online—that harms a person or company’s reputation. This updated review is based solely on documented and provable events from my personal experience. At the time of writing this review (Nov 2025), WPP had a very high proportion of 1-star reviews describing similar experiences. (currently 88% as per their dashboard) Thank you for taking the time to read this account.