CG
I had a subscription with this company
I had a subscription with this company. I received an email stating my next shipment would be coming soon. In just over an hour after receiving the email, I went into my membership and cancelled it. This was on Oct 1st. On Oct 16th, I received another email stating that my order was shipped. The next day, I emailed them stating I had cancelled my subscription and why did they send it anyway? On Monday, Oct 19 they replied, “Your subscription renewal processed on 10/1 at 9:00am EST, you then logged into your customer portal on 10/1 at 10:18am EST and canceled your subscription. Per our terms, which you can view HERE, subscriptions must be canceled prior to renewal.” What’s the point in notifying your subscribers that a shipment will be sent two weeks prior to sending it if there’s nothing you can do about it. I will NEVER purchase anything from this company again. Buyer beware!!!!




