Sara S.
The masks weren't well fitting
The masks weren't well fitting. The non adjustable KN95 ear loops were too long so I would not recommend them for smaller/narrower faces. The adjustable ones are better, but the seal isn't great.
Response from WellBeforeJun 12, 2025
Hello Sara, My name is Jane, and I’m reaching out from the WellBefore team. Thank you again for your honest feedback. We truly appreciate you taking the time to share your experience, and we’re very sorry the masks didn’t meet your expectations. We’d love the opportunity to make this right and have a couple of options for you: Free Replacement (Unopened Package Only) If your original package is unopened, we can offer a free replacement once it arrives back at our warehouse in good condition. We’ll cover the shipping cost for the replacement. Free Sample Masks to Try Alternatively, we’d be happy to send you a few sample masks at no cost so you can test different styles or sizes and let us know what you think. If you're open to trying our masks with more fit options, we can include those. As a thank-you for your patience and understanding, we’d also like to offer you a 10% discount on your next order, whichever option you choose. Please let us know which option you'd prefer, and we’ll take it from there. We’re here to help and truly value your satisfaction. Thank You!