WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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9,926 approved reviews, newest moderated first
Angelique P.
As expected. Only thing I would want that I haven’t seen is a sampler of different kinds of individually wrapped masks so that I could try several different types and decide which I liked best.
Response from WellBeforeFeb 8, 2022
Thank you and we appreciate your honest feedback! Rest assured we're always looking into further improving our services.
Susan N.
You all are great. I get my masks every week. When I decided to change my order- to try small masks- it was easy. I like my small masks. I'm an adult, but I'm a female with a small face. I'm a public school teacher in a large urban district who sees 100+ kids a day in a small classroom. Masks are important to me.
Response from WellBeforeFeb 8, 2022
Glad to hear our masks fits perfectly! Thank you for this awesome feedback and for everything you do Susan!
Joe L.
The kn-95 masks were defective. Several of the 10 pack purchased split on the mid seam while initially putting them on. The masks were out of stock and initially WellBefore offered to reimburse only for the masks that were defective. After a lengthy and protracted back and forth did they agree to reimburse for the entire order.
Response from WellBeforeFeb 8, 2022
Hi Joe, and thanks for your honest review. We are happy to know the final result was as expected, but we are still sorry to know this back and forth. Please note we will be sure to improve our processes to help our customers and provide a faster assistance. If you need anything else, do not hesitate to reach out to us. Have a nice day and stay safe.
Debbie C.
The description describes these as KN95 but this is not stamped on the mask which is what I have read is needed for true KN95 masks.
Response from WellBeforeFeb 8, 2022
Thank you for your honest comments and we're sorry the stamps were missing this time. We hope we can clarify. The honest truth is, due to the increased demand of WellBefore products, we have purchased new machines at our factories to help us increase our production. With the shortages and delays all industries are facing due to COVID, our new machines are still awaiting for new molds to arrive that have our logo embossed. However, it is important to note that all new masks without our logo still have the “GB2626-2019” model embossed at the back of the masks, on the bottom edge, which is the proper designation of KN95 masks, but you can rest assured our masks meets the requirements to be classified as KN95 and if you want, you can refer to our videos on YouTube showing the latest filtration tests applied to them: https://www.youtube.com/watch?v=M7afoyFHKSk We hope this had clarified your concerns. Let us know if you have any other!
Karen W.
We have been purchasing from this company a couple years now since we saw them listed as a reputable company in an article. They have not disappointed. The prices are fair and the quality is excellent. Orders always come quickly and they have a great variety. We recommend this company to all friends and family.
Response from WellBeforeFeb 8, 2022
We always aim to provide 5 star services and products! Thank you for the wonderful feedback!
Jennifer T.
Second time ordering these masks and they're the best that my family has used. Also appreciated timely delivery.
Response from WellBeforeFeb 8, 2022
Thank you for trusting us and for appreciating what we do Jennifer!
Sabina U.
I found the masks very uncomfortable. I'm a small woman and found them pulling on my ears.
Response from WellBeforeFeb 8, 2022
Dear Sabina, we are sorry to know our products didn't help with comfort this time. We are always looking for a perfect balance between comfort and breathability, and knowing the KN95 masks you got pulled your ears, is concerning us for future iterations of the product. Be sure we will use your feedback to improve our products, and thanks again for your comments. Hopefully, our service met the expectations to compensate the product a bit, but if not, you can always tell us what we did bad to improve that as well. Stay safe.
Susie E.
Very timely delivery, great product!
Response from WellBeforeFeb 8, 2022
We know how important these are for you so we aim to ship within 24-48 hrs! Thank you for the 5 stars!