Displeased
Terrible
Terrible. The home Covid test instructions were in Spanish, despite order form and packaging being in English. Initially reached out to customer service for English instructions with no response. Emailed them again, and the response was that I needed to respond to their response with a designated number for my email to reach a certain department. The final response from them- there’s no instructions in English, but here’s a video you can watch…..here’s the kicker: the free at home Covid tests the government sent out a few weeks ago are the same exact ones. Guess what? They have a set of English instructions! I won’t order from this company again.
Response from WellBeforeFeb 26, 2022
Dear Lashanda, I'm truly sorry you had such issue with our service. By any means we are not prepared for cases like this, and we do have the instructions in a digital version in English, so let me guarantee you I will be sure to address this with my teammates and find the root of the problem, and of course, I've sent you an email about this so I can clarify a bit more of the situation. I hope this clarified what happened with a solution for you. Please stay tuned. Regards, Jeff




