WellBeforeReviews of wellbefore.com

Response from WellBeforeJul 11, 2022

Hi Akiko, we are sorry to know you had this issue with your order. It seems your most recent order placed on June 9th was for 30 Kids (Petite Faces) KN95 - 3D (KF94 Style) Adjustable Pink Camo / Small (Ages 5-8), so the order was processed as requested this time. If we ever made the same mistake like we did in the past, we can always process a replacement like we did that time. Just to help you, we have sent you the receipt of what you've ordered from us, and if you want these to be changed, please do not hesitate to reach out to us by email to help you correcting this order placed by mistake. We hope this had clarified your question. Best regards,

Response from WellBeforeJul 11, 2022

Thank you for your kind and honest review! We're overjoyed to know your family has had a great experience with our company. Please know that our customer service is always ready to help you whenever you face an issue. Take care!

Response from WellBeforeJul 10, 2022

Hey Douglas! Thank you for your feedback. Please note that we do not advise cutting and editing the masks as this can affect their efficiency. We strongly advise looking into our KN95 as these are the masks with earloops available in the color black. If you ever require further assistance, please contact us. We'd be more than happy to assist you. Stay safe!

Response from WellBeforeJul 9, 2022

Hi Audrey. It makes us happy to hear that you are satisfied with our service and products. We work hard to deliver in the fastest way possible so your words are appreciated. Have a great day.

Response from WellBeforeJul 10, 2022

We're always looking to provide our customers with great quality masks that give them proper protection, so we are very happy to know that you like our masks. Thank you and stay safe!

Response from WellBeforeJul 11, 2022

Hi Robert, we are sorry to know you had theses issues with your purchases. After verifying your account, we have sent you a reset your password email, and if you needed assistance by changing the subscription frequency from weekly to monthly, you can reach out to us anytime so we can work on this for you if you were not able to check you account. We hope this had helped, and if you need more assistance, let us know. Regards.

Response from WellBeforeJul 10, 2022

Thank you! We're glad you liked our blue masks and find them comfortable, as well as protective. Stay safe!

Response from WellBeforeJul 11, 2022

Hi Betty, We are sorry to know you felt this way with our masks and we hope we can clarify your concern. Our masks are packaged instantly as they are made in the individual plastic packaging. If some masks have what we call the “new mask scent,” we advise letting the mask air out for 5-10 minutes and then trying it back on again to see if that new mask scent has faded away, but if the smell can't be tolerated, you can reach out to us in a future purchase if it happens again to receive assistance. We hope this information had helped. Regards