KATHLEEN F.
Difficult to cancel repeat orders
I canceled the order and it is being sent and charged anyway. I cannot find a way to cancel the whole subscription because it is impossible to manage. This is a nightmare! An update. I finally reached Someone by text. They were prompt, polite and said the order was canceled. I am waiting to see if it is true. If so, texting is the way to go as the on line web site is not easy to navigate if you want to cancel.
Response from WellBeforeMar 1, 2023
Hi Kathleen, we are sorry to know you felt a nightmare the fact to control a subscription. We hope we can clarify. After checking your case, it seems you were making purchases from our site without an active account but with a subscription on it, and thus the reason you weren't able to find these. However, for our customers that don't want to activate an account with us, but keep a subscription like you, we offer the customer service lines 24/7 open and ready to help you to edit, change, re schedule or even cancel your subscriptions. To help you out to check your subscriptions on your own, we sent you an account activation invitation, so you can confirm anything that might be active, but so far there's nothing. We hope this had clarified your concern, let us know if you have any other through our customer service lines! Stay safe.