WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Excellent
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9,926 approved reviews, newest moderated first
Ann R.
The service team was very kind. My mom passed away and they were very accommodating in taking back some unused purchases.
Response from WellBeforeMar 22, 2023
Hi A! We are sorry to hear about your loss we totally understood and so we wanted to help you as much as possible. We are glad we were able to provide the help you needed. We hope you stay safe we are here for you! Kind regards!
Linda E.
Ordered usual masks in black instead of white. Small differences in how straps were sewn on makes them fit less comfortably than the white ones. Sent photos to verify this. Wellbefore sent me a full Refund &’allowed me to keep the masks.
Response from WellBeforeMar 22, 2023
Hi L! Thank you for your kind review we are glad that we were able to help you with the issue, we aim to provide our customers with as much help as possible with their concerns. We hope you are doing well and keeping yourself safe. Kind regards!
Grateful D.
Great masks- sent on time
Response from WellBeforeMar 22, 2023
Hi there! We are glad to know that our fast services and products are for your liking. Thanks again for your business. Stay safe!
Bug
I have been waiting for months for a product to be available. I signed up for notifications and have not heard anything. I finally had to search somewhere else.
Response from WellBeforeMar 22, 2023
Hi Bug, we are sorry to know we weren't able to provide the product you were interested in. If you allow us to clarify, we are working very hard to meet our customers' demand in the products they want and love, but as a family owned business, there are times where we can't accomplish them, and we hope you can bear with us until we can surpass these challenges to serve you better. That said, Please do not hesitate to reach out to our customer service lines if you have doubts about any other product. Our team is ready 24/7 whenever you need help. Best Regards,
Beverly R.
My mom passed away last week. I had ordered briefs. 2 were unopened. I was told I can’t return them for a refund only get a store credit. I feel your policy is very rigid and not compassionate for the return. I don’t need anymore of your products so the credit is useless to me! Another merchant provided return and full refund even though I am return after their return policy states. You need to reconsider. I would never use your company when there are others you have a heart for their customers!!!
Response from WellBeforeMar 22, 2023
Dear Beverly, we are sorry to hear the bad news, and we truly apologize for not accommodating your request for a refund, but as we tried to explain over the phone and through messages, given the situation of the product you were reporting to return, plus the timeframe the product is reported, our policies were bent as much as possible to provide a gift card plus a no return of the product, and process it immediately to help. Unfortunately, this was not the option your were interested, but instead a refund, which was not possible for the reasons mentioned above, and given the situation, we considered as well that, if the product was not returned, you could consider to donate this product as well to someone in need, as we always encourage our customers to do when the product is not returned, so someone else can be benefited with the item. Once again, thank you for your time, and we're sorry for not being of help this time with the solution we provided. We will be working harder to make our policies better with time. As a family owned business, we hear our customers to improve every time. Best regards,
Katherine K.
Ordering was easy. It came fast and my auto-order also came fast. Best of all, the prices were better than other sites for what I wanted.
Response from WellBeforeMar 21, 2023
Hi, K Thanks for sharing your great experience with our products and services, we are pleased to assist you anytime you need us. All the best!
Sharon S.
Prices are awesome
Response from WellBeforeMar 21, 2023
Hi S! Thank you for the 5-star review we are so happy that you like our prices. We will be happy to assist you again in the future so please stay safe. Kind regards!
Sam36
Quality masks with quick delivery
Response from WellBeforeMar 21, 2023
Hi S! Thank you for sharing your experience with our product and puts a smile on our faces to know that the quality was as expected and they arrived promptly. We will be super happy to keep doing business with you in the future. Kind regards!