Oren T.
wellbefore helped well before any back and forth of emails
recently 2 types of masks i recieved, one from your company and one from unbrag a third party seller on amazon of Bluna facelift masks, had a strong perfume or soapy baby powder scent . i could not use them . perhaps they were sent from the same facility . they are both not good for chemically sensitive people i think . in any case they were different in way of smell . i thought possibly someone had either impregnated them as a matter of competition or left them near a place with these horrible fumes . all masks i recieved before had no such scents . i told your company about this . they were concerned and asked me some questions as well as unexpededly offered to refund me for the unused masks and asked next for the packaging and slips . i provided them and quickly they refunded the money . it was quite kind of them aft of getting a refund from you folks i thought maybe i can get a refund from Unbrag too and try yet again to contact them about what was going on . after navigating the amazon site for a while previously and aft of sending many statements that the masks had a smell with no response, i finally got to see in the convoluted amazon UI where the responses were sent and started to communicate with them . they really did not believe what i said and i had i think 13 paragraphs of dialogue with them . they said it was ok before to return them during a certain period but not anymore . i told them from the very begining when i was trying to tell them about the masks that i came upon the statement that there were no refunds before the two week period had relapsed . i told them they have the wrong setting . i then though this was wrong and thought i should try to get a refund even more so . they did not want to provide free shipping back costing perhaps 15 dollars for me and said once they received the unused masks they would refund me . it was not worth it . i told them i would contact amazon services about their settings and notify bluna about what was going on with the smells perhaps gotten in transport or new processing with their masks . i also will contact USPS and Fed ex because there might be something going on with their transport systems . many of their packages arrive partially opened on one side with hastly half stuck tape retaping things as though they were hastily searched or hastily treated . in any case Amazon said they would refund me and look into it . thank you to Wellbefore for offering to help well before any long paragraphs and appeals to other connected parties this masks construction by the way is luxurious and the best i have ever seen . it is a sorta incredible mask . some of the people i am giving it to do not really have that good sense of smell and in any case would prob not be bothered by it . some will use it when they are helping people in outside triage healthcare situations and they will check about sensitivities to perfumes before using . i think probably these smells are an exception and they normally have no such scents at all like the Bluna masks before of which had none mahalo Oren Tsutsumi
Response from WellBeforeOct 11, 2023
Hi Oren, Thank you so much for sharing your experience with us. We truly appreciate it. We are always happy to assist our customers as quick and smoothly as possible. We will always be here for you! If there is anyting else we can help you with, please do not hesitate to let us know. Best regards,




