WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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9,926 approved reviews, newest moderated first
Marshall Z.
This was my second time to buy N95 respirators from WellBefore. They are well constructed, comfortable, individually packaged, and make it surprisingly easy to breathe. Online ordering was easy and delivery prompt.
Response from WellBeforeNov 3, 2023
Marshall, we're delighted to know that everything met your expectations. Thank you!
Purchaser
Reliable, good prices and quality
Response from WellBeforeNov 2, 2023
We are super happy to hear this, thank you so much!
Victoria C.
These are good quality masks. I have recurring deliveries, and have had no problems at all. Thanks
Response from WellBeforeNov 2, 2023
We are super happy to hear this Victoria thank you
Iris S.
Two of the masks I bought snapped at the point of attachment. The company acknowledges that they can’t guarantee that every mask will be perfect . However, they will not replace the masks as they said I did not return them within two weeks. I explained to them as follows: So, if you buy somethings and it does not work as it should, there is likely an implied warranty that the seller will repair or replace the product—even if you can no longer “return” the item. Read the Law: Md. Code, Commercial Law § 2-314; § 2-316 The company refuses to follow the Maryland law.
Response from WellBeforeNov 22, 2023
Dear Iris, Thanks for your honest comments, and please accept our apologies for the masks whose straps have snapped. We hope we can clarify a few things: Regarding the replacement process, and as we tried to kindly explain during our exchanges, we tried to do our best to push and be flexible with your case. As our returns policy states: "We can only accept return requests within 14 calendar days from the time you received your order. We send out an email when the order is delivered, so please refer to that for the date of when your order was delivered. Requests made after 14 calendar days from receipt of order will be rejected". Because the reporting happened 10 months after the January order was received, we are unable to assist as requested: https://wellbefore.com/pages/shipping-returns Finally, we kindly invite to consider our Terms & conditions section regarding implied or express warranties for further information as online sellers outside Maryland: https://wellbefore.com/pages/privacy-and-terms We hope this has clarified this and any other concerns about our Returns Policies, or Terms & Conditions. Have a great day and stay safe!
Joan R.
Great experience! Honest, reputable and unusually caring company! Excellent product (masks) and extraordinary customer service!
Response from WellBeforeNov 2, 2023
Hello J, We are honored to know that we have met your expectations! Thank you for choosing us as your trusted source. Hoping to see you around soon! Best wishes,
jamil M.
Great products. Service is even better. I emailed them to expedite something an order. They responded super fast and I received it quicker than expected.
Response from WellBeforeNov 2, 2023
Thanks for sharing your experience, J! It`s our sincere pleasure to assist you anytime you need us. Thank you again for choosing our products and services. We hope to assist you pretty soon! Stay safe,
Charles W.
Quality product shipped fast
Response from WellBeforeNov 2, 2023
Hello, C! We are joyful to read that the quality of our products and fast services meet your expectations. Thank you for being part of our WellBefore community, we are here for you! Cheers,
Mari
Great product. Fits well. Individually wrapped. Arrived within a normal amount of time.
Response from WellBeforeNov 1, 2023
Hi Mari, Thank you so much for your 5-star review. We are so glad to know that our products are great and that your order arrived on time. We hope to see you around soon. Stay safe! Best regards,