WellBeforeReviews of wellbefore.com

4.79,926 reviews
Health Equipment
2250 Morgan Parkway Suite #100, Farmers Branch, Texas

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WellBefore

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About WellBefore

WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.

WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: wellbefore.com
Website: wellbefore.com
Category: Health Equipment
Location: Farmers Branch, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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WellBefore reviews

9,926 approved reviews, newest moderated first

Anonymous D.
Dec 4, 2024
Always great customer service!
Always great customer service!
Response from WellBeforeDec 4, 2024
Thank you for sharing your experience. We sincerely appreciate your kind words! Our team is always here for you.
WSJ
Dec 4, 2024
Recommended to me and effective
Recommended to me and effective
Response from WellBeforeDec 4, 2024
Thanks for sharing your feedback, WSJ! We are here for you! Best,
Carrie
Nov 28, 2024
Autoship account flawed
I have an account (customer with autoship) but somehow the system can’t find me with my email to sign in and update/modify my order. This should be easy, not something that requires a phone call. Notification should happen farther in advance, especially if customers can’t even sign in.
Response from WellBeforeNov 28, 2024
We apologize for the inconvenience you've experienced with our sign-in process, C! We're working diligently to improve our system and make it more user-friendly. Please do not hesitate to contact us through any of our available channels. We will be more than glad to assist you by checking your subscription and updating or modifying your upcoming order. Have a wonderful Thanksgiving!
Kitty K.
Nov 28, 2024
I do like the subscription service and…
I do like the subscription service and the sturdiness of the straps of the KN95 and 3D fold masks. Unlike other masks I like that the straps don't rip off. On the other hand, the quality of the masks compared to actual korean manufactured masks is a bit lackluster. The inside of the masks get fuzzy and start pilling and making them itchy and uncomfortable to wear. Also the masks that I ask for as part of my subscription are not always reliably available forcing me to make a different type of order.
Response from WellBeforeNov 28, 2024
Thank you for your review, K! We appreciate your feedback on our subscription service and the durability of our straps. We're sorry to hear about the inner lining issue you have experienced. Kindly note that our masks are intended for single use only. We are hard at work to improve our products and stock inventory and we'll be reaching out to learn more about your experience. Thank you for your continued support.
JJ
Nov 28, 2024
I had a problem with the fit of my…
I had a problem with the fit of my masks and was sent a sample pack if others to try. Unfortunately none fit and I was given a refund. Excellent customer service and care.
Response from WellBeforeNov 28, 2024
We're sorry the masks didn't fit as expected, J! But we're glad we could find a solution for you. Thank you for your continued support! Cheers,
L. V.
Nov 28, 2024
Never Have What I Want In Stock, Sends Unwanted Spam
Stop spamming your customers who have nor signed up to be spammed and stop having things out of stock for over 4 months.
Response from WellBeforeNov 29, 2024
We understand your concern, L! We've checked your order history and confirmed that your previous masks are currently available. We also noticed that you're not subscribed to our email list anymore. While we did try to reach out to assist you further, we respect your decision not to engage at this time. If you’d like to receive updates and promotions in the future, we’d love for you to sign up again! If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We're happy to help. Cheers!
Jean
Nov 27, 2024
Great Company
The product was great! Fast shipping Great customer service
Response from WellBeforeNov 27, 2024
Thank you so much for the wonderful feedback, J! We're thrilled to hear that you had a great experience with our product, the fast shipping, and our customer service! We are here for you! Cheers,
Sandra R.
Nov 27, 2024
You guys are the best!
You guys are the best!
Response from WellBeforeNov 27, 2024
Thank you so much, S! We really appreciate your kind words. It motivates us to continue providing the best possible service to our customers! Cheers,

WellBeforeReviews of wellbefore.com

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About these reviews

More in Health Equipment, Texas

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Always great customer service!

Recommended to me and effective

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Never Have What I Want In Stock, Sends Unwanted Spam

Great Company

You guys are the best!