WellaWhiteReviews of wellawhite.com

Absolutely an awful experience with this company forget the 30 day guarantee it doesn’t exist so the yearly product protection is a complete joke to !!! I will look into this more but how they get away with this it’s my hard earned money wasted… I can’t believe that they get away with this at the moment …..

I thought I was purchasing 1 X tooth gel at £28 which I thoughtless was very expensive but instead I was Sent 3X tooth gel and 3x toothbrushes at a cost of £161. Again they used an autofill on my basket which I was unable to remove. They take your card details almost instantly so you are caught. They say they dont accept returns for hygienic reasons which is rubbish as everything is sealed. They also set up a direct debit without my permission which I was able to cancel immediately. BUYER BEWARE!!! These are crooks in my opinion.

SCAM COMPANY DO NOT ORDER! Website & company a total con makes you order extra & takes your payment without you realizing,then when you contact them within the time frame that states for you to cancel on there MADE UP cancelations & returns policy your then told the order has already been packed & shipped that was within 20 mins of the order being placed & trying to cancel even though you then don't get an email until 4 days later to say your items have been dispatched!! The customer service is absolutely CRAP they tell you that you can get a full refund once you received the items & send them back, but when you contact them to do this as stated as there is no returns label inside your parcel SURPRISE SURPRISE!!! customer service then tells you that you cannot return due to health & safety reasons even though you've not even opened the parcel that you actually wanted to cancel in the first place as the website makes you over order Absolute Fxxxing joke & RIP OFF!!! DO NOT TOUCH THIS COMPANY

This is a total scam. I wish I had read these reviews before dealing with them. Ordered 1 electric toothbrush but order came through with 4. I immediately,contacted them by e-mail and was told order all readysent for despatch. They said when delivered I should make contact again for the returns procedure, which I did. They then told me that I had 30 days to return them or accept a 25% refund to avoid the hassle of returning the 3 items. I said OK. They then said no refunds, as their Hygiene Policy says no returns or refunds accepted on personal products. Totally f rustrated with them. DO NOT DEAL WITH THIS COMPANY

Everything is wrong with this website & customer service: Price displayed does not show what currency it is in, but Aussie flag up top assumes AUD. So did not realise I was paying nearly twice the amount that was advertised on the website. Cancelled order within 1 minute of submission and was then informed too late to cancel and that I could be offered a full refund but only once I accept it and do not decline the package. Once package received - I requested that promised refund and was told due it being a dental item they could not issue a refund as they could not confirm its hygiene - load of BS - Tried to fight it through paypal also but to no avail - No refund, and All Automated Customer Services responses from WellaWhite - absolute disgrace

Terrible site, falsly advertised price of water flosser then added extra fees ended up paying $113 AUD for a water flosser. Tried to cancel 17 mins after realising how much they took from my card. Told it was already shipped and to enjoy product no returns. Do not buy from this site

The product was never delivered even after 20 days and efforts to get a refund were made into a marathon. Refund in full was eventually made. When ordering, I opted for Paypal (safe) after completing my purchase, I was surprised to see further offers coming up like "delivery guarantee" which I chose an was shocked to see that I was not diverted back to Paypal for authority? The next offer was the most bizarre as it offered 3 further water flossers for a ridiculously low price. I clicked through only to find that the 3 extra flossers were on my order once again no authorisation via Paypal. There was no way to amend my order so I contacted customer service to cancel within 30 seconds and was told I could not cancel as my order had already been shipped (a lie) but was told that I could return the items for a full refund...... I eventually had a refund after waiting 20 days for delivery. I am most concerned that Paypal allowed the original order value to be increased without my consent.

I don’t appreciate their business ethics, they have none. I ordered 2 x electric toothbrushes. I used one to trial, it was pathetic. The other one is unopened, and wanted to return it for a refund, not being happy with the performance. They don’t give an address for refunds/returns, that has to be given by customer support. Are the alarm bells ringing yet? Many emails later you are told beauty products can’t be returned because of hygiene rules. Hello, my product is unopened and still in its box! Following is an Email written by Kwin, customer service representative for Wella White. I’ve reviewed your request, and unfortunately this item is non-returnable, so we’re not able to offer a return, refund, or compensation in this case. I understand this may not be the outcome you were hoping for, and I’m sorry we’re unable to make an exception. So I went shopping at Coles & bought an oral B (with a round headed toothbrush) and it is really fantastic! If ever I did have a problem, I rest assured that there would be support from both Oral B & Coles. Unlike the shoddy treatment from Wella White.