WellaWhite Reviews | Read Customer Reviews of wellawhite.com

WellaWhiteReviews of wellawhite.com

1.5186 reviews
Dental Services

WellaWhite

About WellaWhite

WellaWhite makes at-home dental care products designed to help keep your teeth clean and your smile bright. The range covers everyday oral hygiene and cosmetic whitening, so you can build a complete routine at home.The WellaWhite lineup includes four products. The Electric Toothbrush offers multiple adjustable cleaning modes, including gentler settings for sensitive teeth and gums, and is rechargeable and easy to pack for travel. The Water Flosser uses a stream of water to clean between teeth and along the gumline, with adjustable pressure levels, quiet operation, and a cordless, rechargeable design that’s handy for braces and on-the-go use. For whitening, the Teeth Whitening Kit offers short at-home sessions of around 15 minutes that you can do while going about your day, and the Teeth Whitening Foam provides an easy way to help lift everyday surface stains from coffee, tea, and other foods.WellaWhite products are designed with sensitive teeth in mind and are simple to use as part of your daily routine. They work best alongside regular brushing and flossing, and are not a replacement for routine dental checkups.

WellaWhite (wellawhite.com) has 186 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.

Also known as: wellawhite.com
Website: wellawhite.com
Category: Dental Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 28% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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WellaWhite reviews

Showing 160 reviews with 1 star · Clear filters

Susan B.
May 12, 2026
Ordered one kit but received 4
Ordered one kit but received 4. Told to send 3 unordered kits back. Won't give me the address after ensuring me I would get my refund once returned. Communication between us has been going on since 25/4/2026. Rules keep changing. I paid for a warranty. Now I'm stuck with four wella white kits. I am still fighting for my refund. Received another Wella Kit yesterday....
Response from WellaWhiteMay 27, 2026
Hello Susan, Thank you for bringing this to our attention. We have located your order and can confirm that it was refunded. We always strive to provide our customers with the best experience, from the purchasing process through to clear and timely communication. We regret to hear that your experience did not meet that standard. Your feedback is extremely valuable and will help us improve. Let us know if you have any further questions. Our team is happy to assist whenever needed. Kind regards, Britney from WellaWhite
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Graeme F.
May 8, 2026
Scam warning. Be careful
I ordered through what I thought was an Australian Website….I should’ve been more careful and read the reviews on this site. As it turned out the item was sent from China. My order was placed five weeks ago. Current status as of three weeks ago is delayed in transit. Shipping to Australia is claimed to be up to nine business days. Emailed the vendor and just received a rubbish response about how to send the item back for a refund. Bit hard to do when it hasn’t arrived. Think I’ve been scammed.
Response from WellaWhiteMay 13, 2026
Hello Graeme, Thank you for your feedback. All charges, including currency (which varies depending on the region you are ordering from) and shipping, are displayed before an order is finalized. Now, we would like the opportunity to review your order and address any concerns you may have. We have assigned an agent to assist you accordingly. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Britney from WellaWhite
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Yvonne M.
Apr 30, 2026
Total SCAM - do not purchase
This product doesn't even warrant 1 star - it is totally useless and very poor quality. The so called 'instructions' clearly translated into English beggar belief - some 'sentences' are nonsensical. I don't believe the various 'agents' are real people as the same, stock responses were received back each time. I therefore assume they are AI generated. Do not purchase - its a waste of money.
Response from WellaWhiteMay 2, 2026
Hello Yvonne, Thank you for your feedback. The experience you described is not at all what we aim for. While we understand that the product didn't meet your expectations, Wellawhite is a legitimate business. We ship real orders, and we have a clear return and refund policy in place. We’ve located your order in our system, and, after reviewing your case, we can confirm that the situation was resolved in the meantime. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Britney from WellaWhite
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KY
Apr 30, 2026
SCAM
Daughter on my phone and ordered from this company Via my Pay pal in error and it automatically took money without confirming order, and it keeps adding to order, within minutes tried to cancel my order. The reply from the company was that my request was immediately sent to their despatch department and therefore i am unable to cancel my order.I have tried to contact Pay Pal but without any success.Contacting Pay Pal is a nightmare. Not happy as who wants/needs £90 worth toothpaste!!! Should let you confirm order before taking money. SCAM as per other reviews and no order number or email received to confirm order! I will be contacting citizens advice:trading standards.
Response from WellaWhiteApr 30, 2026
UPDATE Hi there, Thank you for this information. After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime. If you have any further questions, please do not hesitate to contact us again. _____________________ Hello there, Thank you for sharing your experience with us. For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons, must be explicitly selected and confirmed by the customer before the order is finalized. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped. That said, we are eager to review your case. We have sent you a separate request for further information. Please check your inbox! Let's keep in touch, Britney from WellaWhite
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Christine T.
Apr 23, 2026
Wish I had read the reviews before…
Wish I had read the reviews before making an early morning purchase on my phone. Did not realise also I was dealing with their American branch not Australia. Yes, like others, my order was increased by 3 extra tooth brushes. Contacted them within an hour to cancel the order. They got straight back to me and now I am waiting to see the outcome. Not hopeful of a positive outcome. P.S. Their claim of returning within 30 days if not satisfied is rubbish as I have now been informed that my incorrect order are personal products and for hygene reseaons can not be returned . AVOID THIS COMPANY
Response from WellaWhiteApr 24, 2026
Hello Christine, Thank you for sharing your feedback. For clarity, all charges including currency are displayed before an order is finalized. No upgrades or add-ons are ever added automatically to any order. All product selections must be actively chosen and authorized by the customer before checkout is completed. That said, we are eager to review your case and get to the bottom of the situation. We have assigned an agent to contact and assist you accordingly. Please make sure to check your email inbox. Let's keep in touch, Britney from WellaWhite
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Bodo C.
Apr 16, 2026
Reklamation wird abgewiesen
Erst über die Homepage war es möglich, Kontakt zu aufzunehmen und meine Reklamation an WellaWhite zu senden. Die an die vorherigen Kontaktadressen verschickte Mails wurden durch WellaWhite abgewiesen. Schon beim Auspacken der Ware war zu erkennen, dass das Gehäuse des Etuis zerkratzt und das Scharnier Oberteil/Unterteil defekt ist und sich nicht schließen lässt. Selbst die elektrische Zahnbürste war von minderwertiger Qualität. Auf den defekten Artikel gehen Sie nicht ein. Ein Retourenschein wird abgelehnt, somit habe ich bei PayPal den Käuferschutz eingeschaltet. WellaWhite schreibt dazu: Leider können wir diese Artikel aufgrund strenger Hygiene- und Sicherheitsbestimmungen nicht zurücknehmen.
Response from WellaWhiteApr 17, 2026
Hallo Bodo, vielen Dank für Ihren Hinweis. Wir sind jederzeit über unsere Kundenservicekanäle erreichbar und beantworten alle Kundenanfragen. In Stoßzeiten kann es etwas länger dauern, bis wir antworten, aber wir lassen unsere Kunden nicht im Stich. Ihre Bedenken bezüglich der Produktqualität sind uns wichtig. Wir möchten mehr über Ihre Erfahrungen mit WellaWhite erfahren und den Rückgabeprozess begleiten, um einen reibungslosen Ablauf zu gewährleisten. Da wir Ihre Bestellung anhand Ihrer Bewertung allein nicht finden konnten, haben wir Ihnen eine separate E-Mail mit der Bitte um weitere Informationen geschickt. Bitte nehmen Sie sich einen Moment Zeit, um Ihren Posteingang zu überprüfen und auf unsere Nachricht zu antworten, damit wir Ihnen schnellstmöglich helfen können. Bleiben wir in Kontakt! Britney von WellaWhite
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Anni W.
Apr 15, 2026
Yet another Chinese scam I wanted one…
Yet another Chinese scam I wanted one they charged and sent 2. They don't refund and accept returns. How are these Chinese companies getting away with these bogus companies? Fuming
Response from WellaWhiteApr 16, 2026
Hello Anni, While we understand that WellaWhite didn't align with your expectations, we want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place. We want to ensure that you have the support you need, and we're eager to assist you sort this out ASAP. For that, we've assigned an agent to look over your situation and help you accordingly. Please check your inbox for further assistance. Best regards, Britney from WellaWhite
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Mike D.
Apr 13, 2026
This company is not honorable!
This company is a bad joke. They have tried just about everything imaginable to avoid the need to refund an unopened and thus unused product. The so-called customer service team continues to send the unapplicable responses to my emails as a most robotic way. They will do anything to avoid providing a return address so that I can send the tooth flossers back to them for a refund. This truly has the markins of a scam and there are many similar products that come from honorable organizations. DO NOT DEAL WITH THIS COMPANY for your own benefit and piece of mind.
Response from WellaWhiteApr 15, 2026
Hello Mike, Thank you for bringing this to our attention. All returns are processed in accordance with our return policy. To make sure that everything goes smoothly, your case has been escalated, and an agent will be in touch shortly. Please keep an eye on your inbox for our follow-up. Kind regards, Britney from WellaWhite
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