WellaWhiteReviews of wellawhite.com

This company is awful!!!! They sent me the wrong order and no one is getting back to me for return and refund. About to contact Better Business Bureau. DON'T MAKE THE MISTAKE AND USE THEM

I requested a refund due to the fact that Wellawhite did not send me the product I ordered, or anything for that matter. They also said they would not refund my money. Terrible customer service!

I was ordering 1 flosser and then all these popups kept coming to " add to my order". I accidently hit " 2 for 1 black water flossers" and more addons kept coming on my screen. So I did a hard exit. I never reviewed or approved the order. Thinking I had not ordered anything, I went in again and ordered 1 white water flosser. Then the emails started coming in showing order received for 4 flossers. I called and they said they could not stop the order and to call when ut was received for return directions. I did just that and they do not accept returns. I even included a photo of the unopened box! Due to sanitary reasons they do not accept returns! This is stealing!

Scam. Ordered the water flosser order had a mistake I tried to cancel within an hour and was told it was already processed/shipped and could not be canceled. The tracking system does not work it has not changed since November 16 it is now December 10th. Customer service keeps sending me the same tracking info. I assume I will never receive this

Top tip for any friend seeking an electric toothbrush as a Christmas gift this year: If you go to Google and enter 'best electric toothbrush', the first review you will see is that of a company called WellaWhite. The comments are as glowing as you would wish your incisors to be. But – even more appropriate to the modern age – this is a virtual toothbrush. It doesn't exist. You pay your money under the assurance of immediate dispatch and tracking advice. When this fails to materialise, you email WellaWhite. This produces a raft of pre-formatted excuses, beginning with a claim that the mail handler cannot recognise your address. After a while you feel obliged to telephone an American number. There you will encounter a very nice Chinese lady who promises to turn your virtual experience into reality. You will hear nothing further. These guys have worked out that chasing unknown people halfway across the world for a few quid is worth neither the time nor money. They are bounders and cads.

Purchased their electric toothbrush in July, which came with 4 replaceable toothbrush heads. I am now in search of more replaceable heads, but this company will not sell just the heads. Customer service suggests doing an online search, but cannot point me to a specific source. Tried to find something on Amazon, but nothing available that matches this toothbrush handle connector. This electric toothbrush is now headed for the trash bin.

I bought this wella white kit and the mouth piece broke within in 7 x of using it. Twice I emailed them with all the information they asked for got back to them immediately afterwards to have them send me a replacement. Both times their A.I. automatic email said “since we do not received a response to HST they were closing the case!!! I got back to them immediately each time, sent in a video showing g it was broken and still they keep rejecting me for a replacement. So very dissatisfied and frustrated with this company! Do not spend your money!

THIS IS A SCAM. DO NOT USE. I wanted to purchase 3 toothbrushes & some replacement heads. Unfortunately the order was not only duplicated but also had 3 x water flossers added to the order. I noticed the mistake immediately & attempted to cancel the order within 10 minutes. The company informed me that orders needed to be cancelled within 1 hour of ordering. Even though I attempted to cancel within 10 minutes I was informed that the order had already been dispatched & I would need to await delivery & then I could return the items. Once I had received the products, I contacted the company to return the unwanted items, however, the company are now stating that for hygiene reasons I am unable to return the items despite the items being unopened & in their original packaging. I can see from previous reviews that this is a common occurance in which the company have no intention of cancelling orders, accepting returns or providing refunds. Poor company with a terrible customer service.