Joshua B.
Record what your opening from this store for your own sake
I bought a welding machine cables a cover and supposed to get two(2) whips made a ground and an electrode. My machine I purchased was a Lincoln 330. I was sent everything except my electrode whip now it’s a case of the runaround saying it was delivered. I should have just went to a local shop and taken care of buisness not dealt with this. I recommend videoing your unboxing of packages sent from this store as proof that their secondhand shipping from other stores isn’t worth a damn. Communication was good but customer service has lacked
Response from WeldingMart.comAug 24, 2022
Josh, We are sorry you are not having a top level experience as you should. I have personally looked over the order and spoke with Dan and TechniWeld. I understand you talked to Dan 2 days ago and he looped you into the email chain with TechniWeld so you knew we were on top of this right away as we said we would be and were getting you a replacement stinger sent out to you ASAP. We apologize that this didn't ship to you correctly. As soon as you called us, we got with the Mfg. to get you a replacement right away. We hope that you can understand that errors do happen from time to time, but we stand by our customer service and get the problem resolved ASAP. Let me know if you need anything else. Thank you, Jason Update: I spoke with Dan this AM and he advised me that you two spoke and he sent you a replacement stinger and ground cable. I hope this shows our commitment to you and making sure you are taken care of. In the meantime, if there is anything else we can do to earn your business and provide 5 star service to you, please let us know. Thank you.