Ken M.
Didn’t deliver after 3 months of a…
Didn’t deliver after 3 months of a nightmare. Classic bait and switch which is in clear violation of Colorado consumer protection laws. Weldingmart received payment on 2.17.2021. They were directed to ship plasma cutter cables and all accessories to my home address as those were manageable packages. Never delivered the product. They were provided a address to deliver the welder to to unload with a forklift about 2 weeks after the sale. They claim to have never gotten such direction conveniently even though I texted Dan cossel on his cell and talked directly to him and sent a email. Had to get the finance company involved to un wind the deal as this bunch of clowns held onto the money yet never delivered the product. The bait and switch came in this sentence, “Since that time Lincoln Electric has had numerous additional price increases. That increased this order by an additional $1028.71. They are also experiencing machine delays due to supply chain shortages, so we can be looking at a 2-4 week time line to ship machines. Cables are at 3 weeks right now.” Funny how a company got paid for a product they should have reserved in inventory yet 3 months later you see the switch after they never delivered. Stay clear very clear of this complete bunch of clowns. Don’t take my word read the multiple reviews of others talking about how this company can’t deliver the product. Please save yourself the headache and steer far from this pack of thief’s. They do nothing wrong at all. It took 3 months to rid myself of their business tactics that “factually” I had to unwind because they didn’t deliver what they had promised as promised. As anyone can see from the response, this is the level of customer service you will receive. It’s all your fault we didn’t deliver. Just read the negative reviews on this clown car firm. Spend money elsewhere. And they just keep adding to the response. Absolutely there is nothing nice to say about this company however they are not truthful about threats. I was told multiple times by Jason and Dan to f-myself and more disparaging remarks by them. Again just read the reviews of their sub-par delivery and customer service.
Response from WeldingMart.comMay 26, 2021
Ken, First off, I want to apologize that you had to go through this ordeal with your order. There are a multitude of factors that affected your order. Some of these were our fault and others were out of our control. I do want to be clear here and let everyone know what happened here so they can make their own judgement. You placed an order and used financing to pay for it. After your order was placed, we requested a shipping address from you as large welders cannot ship to an address without a forklift. We requested that you send us this address on many occasions, but we never heard from or received an address from you. Our free shipping agreement with Lincoln Electric is a curbside delivery service; you must have a way to get off the truck or make other arrangements for delivery (including the option of adding a lift gate for an additional fee). This is explained to every customer. You specifically told us you could not accept delivery at your residence because you had no way of taking heavy machinery off a semi-truck. You said you would get us an address to ship to. We should have tried harder to contact you to get your items shipped however, that is our fault. As for the reason more money was due when you finally gave us a shipping address is because Lincoln Electric has had 4 price increases in 2021due to continued rapid inflation. All orders regardless of how they are paid for are priced at the time of shipment not on the order date. We wish this was different but considering how incredibly small the margins are on this equipment and rapid inflation, we would lose money on every order if we waited 3-4 months to ship while we waited for a shipping address. We sent many emails asking you for the shipping address and never got a response. After a discussion with the financing company, a decision was made that it was best to cancel your order and refund your purchase. Your money was returned in full to the financing company and the order was canceled on our end. This is the first time we have ever ran into an issue like this where we did not have an address to ship to along with the crazy Mfg. price increases. When a customer orders a product and provides the shipping details, the product ships immediately. When a customer does not provide the proper shipping details, we cannot place the order to ship the product(s). We do not store products for customers unless they accept a storage fee. We could not disagree more with your comments above and they are factually false. We hoped that by us explaining exactly what happened with your order, there would be an understanding that mistakes were made by multiple parties and we learned from them to make sure it does not happen again. The disparaging comments made to us along with physical threats of harm do neither one of us any good and do nothing to solve the problem. Again, we apologize for the mistakes on our end and have policies in place to make sure this cannot happen again and hope that you are able to find the equipment you need from another vendor. WeldingMart.com