j L.
I ordered an autopot xl 6 pot set up
I ordered an autopot xl 6 pot set up. The pots and auqavalves are pretty sweet, the flex tank is junk. I had a cracked ked piece on the tank valve, contacted wegrowbuds about it. They wanted a picture of the defective part, red flag. There's only 1 valve on the flex tank this told me customer service doesn't even know what there selling. I figured I was on my own and found a part that worked at home depot. Got it going through veg, small leak still but I figured I could tighten it when I cleaned the tank for the switch to flower. I did that and the leak got worse, did it 4 times yesterday, my basement is flooded, plants are limp and I'm pissed. For a qualifier, I'm an old guy, built fancy ass houses my whole life, I can hook stuff up correctly, I promise. So I'd advise do buy the pots and valves, don't buy the flex tank and get your stuff somewhere else.
Response from GrowbudsMar 17, 2022
Dear customer, We apologize for this situation. With over 2500+ products our team is constantly learning the details and specifications of each product we sell. We generally ask for a picture of any broken product as a standard procedure to help our technicians formulate a detailed solution. We appreciate your feedback as this will help us improve our process for future similar situations. Best regards,