Wefunder, Inc.Reviews of wefunder.com

Response from Wefunder, Inc.Feb 15, 2023

Hi Boudewijn, Thanks for reviewing us. I'm sorry you feel that your entire experience on Wefunder has been one-star worthy. We have a team that reaches out to companies for updates and are working on making sure that companies update their investor at least every six months, if not more frequently like every quarter, which is what Wefunder recommends. As there is no liquid secondary market for private securities in the vein of the NYSE, it is difficult for us to provide a dynamically updating value for your investment. The best way to approximate the value of your investment is to compare the valuation of the company in the round that you invested with their later valuations. If and when the company were to IPO, you would then be able to track the value of your shares in the way that you would traditionally expect, but know that this may not be for some time or at all. We are currently in the testing stages of making our portfolio for investors more dynamic to display more realtime and accurate information on how their investments are doing. We hope to begin rolling these new features out soon in phases. We thank you for your patience as we work to make this a reality for you and other investors. Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Feb 6, 2023

Hi Nic, Thanks for reviewing us. I want to be sure that we clearly state what happened here, however. You wrote me an email at 7:52AM PST on January 31, 2023 and I replied at 1:25PM PST on the same day. You then sent a response at 7:31AM PST on February 1, 2023 and I responded at 1:14PM PST on February 2, 2023 because I was not working on February 1, 2023. I apologize for the delay in response there, but we work hard to make sure that responses are given within one business day, if not sooner. I asked you for a screenshot of the charge you were disputing on your bank statement and then explained to you that you were never charged for the charge you were questioning as the charge was not on there. You then told me you didn't believe anything I say (even though I was just re-stating what was on your statement that you provided) and that you would not talk to me any further or read anything else that I had to say and that I could sort it out with your bank. You are saying that I should have noticed this earlier on, but in the first thing you sent me, you pointed to the charge in Kettle, which we were able to show you was charged and refunded. For some reason, however, your bank didn't show the charge on your account, which also didn't show the refund then. At the end of the day, there was no error except that your bank wasn't showing the charge on your account - and as a result - no refund for it either as it was never charged to your account. We showed you the charge and refund, but my guess is because it happened within the same day, your bank didn't post it as it equaled out. I would also like to comment that you involving your credit card company has nothing to do with me wanting to solve your issue for you. I am happy to work with a bank and if we are wrong, we will get it corrected. We still have yet to hear from your bank - so that clearly was not our motivating factor here. I take all of your feedback seriously and will do my best to be better in the future. I believe that I care deeply about our investors and work hard to make sure we do right by them. Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Feb 3, 2023

Hi Sergio, Thanks for reaching out. Wefunder has tried to make contact with this company. Unfortunately, we have not been able to successfully reach the company and have determined by the evidence before us that this company may no longer be operational. We will be updating our records to mark this company as failed. As the company has not provided us with a certificate of dissolution, you should consult with your CPA or tax professional on how to report your investment as failed. Please understand that Wefunder is a platform that is used by companies to conduct their offerings, which means we provide the technology to allow early stage private companies to raise funds from the crowd and we provide everyday investors the opportunity to be early investors in companies they are excited about. These investments are high-risk, longer term, and not immediately liquidating as clearly outlined throughout our site. We know this type of investment is not for everyone. We do not curate or provide investment recommendations or advice. The equity crowdfunding industry is highly regulated. In order to raise on the platform, companies must apply and file with the SEC before closing on any investor funds. All their filing information is linked to the campaign page for investors to view and make an independent decision if a given opportunity is right for them. Wefunder doesn't get involved much further than this because we wouldn't have legal standing to bring a claim against the company as we are not an investor. You can contact me if you need further discussion at [email protected]. Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Feb 2, 2023

Hi Shannan, I'm Merc and I am the Head of Investor Success here at Wefunder. Sofia messaged me to let me know you had concerns about your investment in MisterB&B. First, I'd like to clear up some confusion. Your investment with MisterB&B converted on February 15, 2022. This information was sent out by MisterB&B last year. I have included the specifics of your investment and it's conversion in your email as it has information that is for you privately. I read your message on TrustPilot and the message you posted on the MisterB&B raise page. Although you might feel that you should have been paid out the interest, that isn't how the process works necessarily. I can't provide investment advice to you legally, but in general, a convertible note can be beneficial because it gives the you - the investor - the potential to receive more than just the interest payments and the original capital. It is actually the spirit of convertible notes to convert - not just get back what you invested and a little bit of interest. The notes are designed to convert into equity of a company at a later date, usually when the company achieves a certain milestone such as a financing event or IPO. Depending on the terms of the note, the investor may have their note convert into equity (which is what happened here) allowing you to participate in the upside of the business. As the value of a company grows, the value of those shares that you have now also grows - making it possible for you to make more money than you would have gotten with just a repayment of your investment with interest. You also claimed that Wefunder refused to look into the situation further, yet Sofia replied and told that she would look into this and would get back to you with more information. Can you explain how she made you believe that she wasn't willing to help further? I can completely sympathize with wanting to better understand how your investment works no matter how much you invested, why the lead investor (who also has an interest for the investments to do well as it will benefit them since they have a large piece in the game) would make the decisions they do, and why it takes so long for a return to happen. The average time line on getting an ROI (IF it happens) is about 3-7 years. This is the private market - much different than the public market. As your convertible note has already converted, you are already on your way to bigger possibilities with your investment if things work in your favor. Investing in startups is very risky. We encourage investors to only invest what you can afford to lose; do not invest so much that it would impact your lifestyle or retirement plans. Every investment listed on Wefunder is much riskier than a public company listed on the stock market and it is entirely possible that you will lose every dollar you invest on Wefunder. I'm happy to help you going forward and help answer your questions and concerns. You can email me at [email protected]. Best, Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Jan 27, 2023

Hi Al, I'm sorry that you had a less than satisfactory experience on our platform. Unfortunately, we aren't allowed to accommodate subsidiary companies to raise on the platform. We apologize for the inconvenience and wish you the best as you move forward with your company. Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Jan 20, 2023

Hi Patricia, I'm sorry that you feel that you haven't been helped, but you sent us an email on January 17, 2023 at 12:36PM and we responded to you on January 17, 2023 at 4:00PM. We still have yet to receive a response back to you. I will resend the email that we sent you. You can contact me directly at [email protected]. UPDATE: We would really love for you to update your review, including star rating, to more accurately reflect your experience. Appreciate your consideration. https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Jan 15, 2023

Hi Marty, I'm sorry to see you feel that Wefunder was worth one-stars, especially since we have taken time to help you troubleshoot and were able to see that they issue was on your end and not ours. You even informed us that you were able to easily access the site at work, but couldn't do it from your personal device. We aren't able to troubleshoot your personal device, unfortunately. The issue you have is not being caused by Wefunder. EDIT: Marty, I'm sorry that you are frustrated with me and that my service has not been satisfactory. Unfortunately, we can't trouble shoot personal devices. We aren't getting any reports of anyone else having this problem now or since you first reported it. You are also able to access it on other devices. This is not a Wefunder issue, it is a settings issue on your devices. Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Jan 11, 2023

Hi Ken, I'm sorry you felt the need to score us at one-star. You emailed us yesterday and I answered you letting you know that you have a confirmed investment. I explained that you can see all of your reservations and investments in your investor dashboard by visiting www.wefunder.com/portfolio. Here, you will be able to see the status and payment information for all of your investments, and download your contracts if applicable. You then replied saying I didn't answer you question and I wrote back asking you what I did not answer for you. Unfortunately, you never wrote back. If you need further help, I'm happy to help. You know how to reach me ([email protected]). UPDATE: We would really love for you to update your review, including star rating, to more accurately reflect your experience. Appreciate your consideration. https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review Merc Head of Investor Success Wefunder, Inc.