Wefunder, Inc.Reviews of wefunder.com

Response from Wefunder, Inc.May 26, 2023

Hi Jasonde, Thank you for contacting us. We apologize for any delay you experienced. Be sure to email [email protected] as that team helps our founders. They typically respond within 1-3 business days. Best, Mark “Merc” Mercer Head of Investor Success Wefunder

Response from Wefunder, Inc.Mar 30, 2023

Hi Reily, Thanks for reviewing us. I'm sorry that you feel our service is one-star worthy, but there are legal parameters that we must work within. We cannot hold a person's spot in front of other investors that have completed their applications, along with payment, fully. We accept investments on a first-come, first-served basis. Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Mar 24, 2023

Hi Cathal, Thanks for reaching out and reviewing us. I'm sorry you felt your experience was one-star worthy, as that is not what we hope for. As Sofia stated, the company you inquired about is responsible for their taxes and getting those tax documents to their investors. Please contact that company directly if you have questions - we apologize that we can't be more helpful here. Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Mar 22, 2023

Hi Mark, Thanks for reviewing us. I'm sorry that you feel that our service has been one-star worthy. You emailed us on March 20, 2023, at 11:18 am, and I responded with your tax document on March 20, 2023, at 11:22 am. In addition, when you are logged into your account, you are correct that the label doesn't say Tax Document Center - it says Tax Documents. We're sorry for that confusion. If you need more help, please email me at [email protected]. We hope you will reconsider our rating in the future. Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Mar 17, 2023

Hi Pieter, Thank you for your feedback. We apologize that our service did not meet your expectations and that you felt it was only worth one star. We have forwarded your message to our founder team, who will contact you shortly. If you would like to reach out to them directly, you can email them at [email protected]. Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Mar 17, 2023

Hi Robert, Thank you for your feedback. According to our records, we reached out to you on March 9 at 4:16 PM, shortly after receiving your message at 3:58 PM. We apologize that our service did not meet your expectations and that you felt it was deserving of a one-star review. If you require further assistance beyond what we have already provided, please feel free to contact me at [email protected]. Nonetheless, we hope that you will reconsider your rating to better reflect the service we aim to provide. Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Mar 17, 2023

Hi Aslam, As you know, I've also sent you an email. I just talked to the payments team and informed you that we found the bounced wire and are covering the bounce charge that the bank gave. However, we cannot proceed with your refund until we have the correct information. The original SWIFT code you provided us was incorrect. I looked up online your bank's swift code using the bank address you gave us and you will see this in the email. My payments team is saying that we need numbers in place of those XXX's that you see in the code. Can you please confirm this with your bank? This is what is stopping the wire from going through. I know you are super annoyed with the situation and I totally get it. I apologize for that - I really do. I promise that I want to get you taken care of. This isn't fun for us to go back and forth either. Once you have confirmation from your bank (talking to someone at the bank), please let me know what they say and we will proceed and try again. Merc Head of Investor Success Wefunder, Inc.

Response from Wefunder, Inc.Mar 17, 2023

Hi Sadhna, Thank you for reaching out to us. We apologize that you were not entirely satisfied with our service and gave us a one-star rating. We want to clarify that we did respond to you promptly on March 12, which was the next business day after your inquiry on March 11. Even though it was a weekend and our office was closed, we wanted to let you know that the investment had been canceled and that you would receive a refund on your credit card within three business days. We are glad that you have received the refund and hope you will reconsider your rating. If you have any further questions or concerns, please do not hesitate to contact us. Merc Head of Investor Success Wefunder, Inc.