Tim W.
Service Improving
1/6/2023: Wefunder reached out and helped me with my issue. They also provided a phone number. Hope my future interaction with them stays positive. ****************************************************************** If I could select zero stars I would. Reached out multiple times about an issue I had on an investment and it took almost two weeks for someone to respond. It doesn't matter if it's the year end holidays, there's no excuse for this poor service! I even reached out to Atakama for help and they sent you emails on my behalf. Unbelievable! Why don't you offer a phone number? Afraid of getting yelled at for this perfect example of horrendous service? Get your act together!!
Response from Wefunder, Inc.Jan 2, 2023
Hi Tim, Thanks for reaching out. I can see that you sent an email to us and apologize that it took us a bit to get back to you, but out team takes a break during the holidays to be with their friends and family. We understand that it might be a small inconvenience for a short period of time for people, but as a start-up, we value our staff and try to give them some much needed time to recharge and refresh. I can see that you received a response on December 30, 2022. If you need anymore information, you can always email me at [email protected]. To address the phone number, we actually do have a number you can call. This was just not available over the holiday break as our staff would not be able to answer the call. We have several ways to communicate with us: Email - [email protected] (Responses within one business day or less.) Online Chat (Available when logged into the website, M-F, 10am-1pm; 2pm-6pm PST.) Phone - 628-266-4770 (Available M-F, 10am-1pm; 2pm-6pm PST.) Merc Head of Investor Success Wefunder, Inc.