Nuša P.
Disaster - uploads not working
Amongst so many providers of similar services, I went for Wedibox because I read the reviews, because of the unlimited uploads and because I tested it beforehand, to make sure it was working (I didn’t try to upload a longer video 30+ seconds and this was my mistake). On our wedding day, however it wasn’t working. Guest uploaded their pictures and videos (it showed the uploads went through) but then they were nowhere to be found. Especially longer videos were impossible to upload. We blamed it on the bad internet at the wedding venue, and we were disappointed, because the main purpose of this is to get the pictures and videos in real time. So after everyone left we sent them the link and asked them to try uploading from home. Some uploads went through and many didn’t, even when guests were sure that their internet connection was good. So I decided to email Wedibox and ask for a refund. They allowed me to download what was uploaded, and they gave me a 50% refund because “I still used their service”. Well it didn’t work on the day of the wedding, when it was supposed to, so technically it was useless. Because if guests have to upload pictures from home, then I would just have given them a google drive link! And at the end this is what I had to do anyway, to collect all the pictures and videos. It was a disaster, and I’m just writing this review because I don’t want it to unnecessarily spoil your big day. Go try another provider, there is many out there.
Response from WediboxMay 18, 2025
Hi Nuša, After reviewing your case, we did verify that over 300 photos and videos were successfully uploaded and made available for download, which indicates that many guests were able to use the platform without issue. We also found no upload errors or technical issues on our end during that time. However, we acknowledge that some guests may have experienced trouble due to unstable internet connections at the venue, which can impact larger video uploads. Because we want to be fair and stand by our commitment to customer satisfaction, we issued a 50% refund, even though the core service was used extensively. We're always working to improve, and feedback like yours helps us continue enhancing the experience for future couples. Wishing you all the best in your marriage, Wedibox



